I. Introduction
The Ohio State University (“University”) may use automated calls or text messaging (SMS) to communicate with students, applicants, employees, alumni, and other members of the University community for purposes related to its educational mission, services, and operations. University units or offices may provide their own SMS terms and conditions specific to their communications. These terms and conditions may be modified at any time and your continued use of text messaging communications from or with the University constitutes your acceptance of the new terms.
II. Consent
The University generally sends non-emergency text messages to individuals who have opted in or provided express consent. Emergency alerts may be sent under the University’s emergency communication procedures without prior consent as permitted by law.
By providing a mobile phone number to the University (e.g., during application, registration, or through student/staff portals), individuals may be consenting to receive relevant text messages, subject to their ability to opt out.
III. Opting In
When you opt in to receive text messages, you consent to receiving or texts, which may include marketing, to the number provided, even if the number appears on a federal or state do not call list. Your consent to receive automated calls or texts is NOT required as a condition of using our services or otherwise engaging with us. You agree to our Terms of Use and Privacy Policy. Msg and data rates apply. You may opt-out at any time as further detailed below.
IV. Opting Out
Recipients may opt out of non-emergency text messages at any time by following the opt-out instructions provided in the message (e.g., replying “STOP”). Opting out may impact access to certain timely updates or services.
V. Emergency Text Messages
The University maintains an emergency notification system to alert the campus community of situations that may pose threats to health or safety (e.g., campus closures, weather emergencies, active threats). For more information, visit the University’s Department of Public Safety website on crime and safety notices.
VI. Message Frequency and Cost
Message frequency will vary based on individual engagement with University services and preferences. Standard messaging and data rates may apply based on your mobile plan. The University is not responsible for any charges you incur from text messaging or automated calls.
VII. Privacy Statement
The University values the privacy of everyone who visits, works, supports, and learns at Ohio State. Our Privacy Statement and Principles, available at go.osu.edu/privacy, generally describe how we collect, use, and share your personal information. Generally, the University will not ask you for, nor should you provide, personal information, passwords, or any other confidential or sensitive information in text messages.
VIII. Automatic Telephone Dialing Systems
The Ohio State University may use an automatic dialing system to deliver text messages to you. When you opt-in to text messaging from the University, you give your consent for the University to use an automatic dialing system to deliver text messages to the telephone or cell phone number you have provided.
IX. Use of Artificial Intelligence and Machine Learning in SMS Communications
Ohio State may use artificial intelligence (AI) and machine learning technologies to support SMS communications. These technologies help us improve message delivery, optimize timing, and enhance relevance based on aggregated engagement data. AI-driven processes generally operate on a de-identified or aggregated basis and do not identify individual recipients.
X. Help
Email privacy@osu.edu or text HELP for more information.
XI. Updates to This Statement
This statement may be updated from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this statement periodically to stay informed about how we use cookies and related technologies.
December, 2025
Ohio State Privacy Team
privacy@osu.edu