Outage Resolved: Academic Learning Management System (CarmenCanvas)
Access to CarmenCanvas and Canvas for Professional and Continuing Education have been restored by the university. You may need to log back in to the Canvas mobile app. Thank you for your patience as we worked diligently to restore system access following this national/international issue. Instructure is posting reports on their investigation; more information can be found on their website. Following any cybersecurity threat, all users should exercise additional caution related to possible phishing attempts. Do not respond to messages requesting personal information. For any additional updates, continue to check the university’s System Status page.
Phone and Online Support
The IT Service Desk offers 24-hour support, seven days a week.
- Phone: 614-688-4357 (HELP)
- Email: ServiceDesk@osu.edu
- Self Service and Chat Support: go.osu.edu/IT
In-Person Support
Columbus
Lima
Mansfield
BuckeyeBar at Bromfield Library (Conard Hall)
1660 University Drive
Open By Appointment. Visit go.osu.edu/BBarMans to schedule an appointment.
The Mansfield Staff & Faculty Help Line provides rapid response for employees with urgent technological needs: 419-755-4357.
For non-urgent requests, email 5help@osu.edu.
Marion
BuckeyeBar
220 Marion Campus Library (LC)
Monday - Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.
Phone: 614-688-4357
Newark
Hodges Hall 24 Help Desk
Monday - Friday: 8 a.m. - 5 p.m.
Phone: 740-366-9244
Warner Welcome Desk
Closed through summer
Phone: 740-366-9244
Wooster
BuckeyeBar at ATI Library
By appointment only at go.osu.edu/BBarWooster (closed during breaks and holidays)
Phone: 614-514-4848 (IT4U)
IT Service Desk at CFAES Wooster Admin 131
Monday - Friday: 8 a.m. - 5 p.m.
System Status
If there is an interruption or planned maintenance for our services, a notification will be posted to the IT Service Desk.
Accessibility Help Line
The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by OTDI.
