IT Help and Support

Phone and Online Support

The IT Service Desk offers 24-hour supportseven days a week.

 

In-Person Support

Note: In an effort to support the health and safety of university faculty, staff, and students, BuckeyeBar locations are open by appointment only. If in-person support is required at a BuckeyeBar, you can schedule an appointment using our bookings page at go.osu.edu/BBarBooking. If you are unable to complete the booking form, please contact us at 614-688-4357 or servicedesk@osu.edu and we will complete the booking on your behalf within one business day. On all Ohio State campuses, we encourage you to reach out for remote assistance via phone, email or Self Service. When necessary, all in-person support will be provided in alignment with the university's safe and healthy guidelines.

Columbus

BuckeyeBar at Thompson Library

1858 Neil Ave Mall - 60A

The BuckeyeBar at Thompson Library is open by appointment only. If in-person support is required at a BuckeyeBar, you can schedule an appointment using our bookings page at go.osu.edu/BBarBooking. If you are unable to complete the booking form, please contact us at 614-688-4357 or servicedesk@osu.edu and we will complete the booking on your behalf within one business day.

Lima

BuckeyeBar

340 Galvin Hall

Monday - Friday: 9 a.m. - 4 p.m.

Phone: 567-242-7444 

Mansfield

BuckeyeBar at Bromfield Library (Conard Hall)

1660 University Drive

Open By Appointment. Visit go.osu.edu/bbarmans to schedule an appointment.

The Mansfield Staff & Faculty Help Line provides rapid response for employees with urgent technological needs: 419-755-4357 (HELP)

Marion

BuckeyeBar

220 Marion Campus Library (LC)

Monday - Thursday: 8 a.m. - 8 p.m.
Friday: 8 a.m. - 5 p.m.

Phone: 614-688-4357 (HELP)
Support for device Wi-Fi connectivity, university-provided software installation or Digital Flagship device support

Newark

196 Founders Hall Help Desk

Monday - Friday: 7:30 a.m. - 5 p.m.
Phone: 740-366-9244

 

Warner Welcome Desk

Closed through summer
Phone: 740-366-9244

Wooster

BuckeyeBar at ATI Library

Monday - Friday: 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m. (closed during breaks and holidays)
Phone: 614-514-4848 (IT4U)

 

IT Service Desk at Research Services

Monday - Friday: 8 a.m. - 5 p.m.

 

Accessibility Help Line

The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by the Office of the Chief Information Officer.

Phone614-292-5000

eLearning Support

Find eLearning tool (including CarmenCanvas) and teaching support points of contact on the Teaching and Learning Resource Center.