About Us

Application Services and Business Solutions manages application platforms and develops custom solutions for the university.

This group’s focus includes easing the administrative burden for students, faculty, staff, and affiliates by providing intuitive and connected application services and business solutions.

Functional teams in this department include:

• Applications Services
• Application Development
• Enterprise Resources Planning (ERP) Operations (including Workday)
• Delivery Management 
• Portfolio Management
• Vendor Partner Management

Data and Integration Services provides integration and data platforms for the university with a primary focus on creating platforms for developers and data analysts. 

Functional teams in this department include:

• Data and Analytics
• Information Architecture

The Digital Security and Trust department works to ensure the Ohio State community maintains safe practices when using technology to both protect their information and secure the data entrusted to Ohio State. This team provides the high level of privacy and data security protections expected by our students and partners and required by external regulators.

The Digital Security and Trust team oversees all areas of Cybersecurity, including Information Risk and Control Governance across colleges and units. The team works with its partners through the University Information Security Advisory Board, which governs the execution of Ohio State’s Information Security Framework. Digital Security and Trust also offers security awareness to the Ohio State community at large through the Cybersecurity for You (C4U) platform.

Functional teams who help translate Digital Security and Trust’s strategy to all Buckeyes include:

• Awareness, Governance, and Risk
• Engineering and Operations
• Privacy
• Digital Accessibility Services
• Disaster Recovery

The Digital Learning and Student Success department provides expertise in learning technology, digital skills, digitally-enhanced classrooms, online and hybrid education as well as student services for post-traditional learners.

Responsibilities of this team include:

• Assisting colleges and departments with the development and administration of online and hybrid programs (Ohio State Online)
• Designing online courses
• Documenting and sharing best practices for online and hybrid education with greater university
• Researching state and federal distance education and professional licensure regulations and maintaining compliance with these regulations (State Authorization)
• Managing Ohio State’s platform for noncredit online education, ScarletCanvas, and working with colleges to implement programming on the platform
• Assisting undergraduate non-degree students with university admissions and enrollment (Extended Education)
• Managing Program 60, which allows Ohioans ages 60 and older to take Ohio State courses on a non-credit, non-degree, space-available basis
• Providing administrative services for third-party contract courses offered by Ohio State units
• Validating Continuing Education Units (CEUs) and providing CEU certificates for non-credit professional education and training programs offered by Ohio State units
• Designs and delivers the tools, spaces, and programs to support 21st-century education at Ohio State. Its primary focus is to increase digital student literacy and access to digital tools and content. The team leads more than a dozen centrally funded enterprise learning tools, including the university’s learning management system CarmenCanvas
• Designs and manages 350 classrooms, Digital Union locations, and meeting spaces
• Offers assistance and expertise through professional learning opportunities and resources for Ohio State educators.
• Leads the Affordable Learning Exchange, which has saved students over $20 million in course materials since 2016.

The Fiscal Management and Customer Experience department within OTDI includes the teams that manage our internal resources and external partnerships, providing our customers with a great experience.

Functional teams in this department include:

• IT Service Desk
• Marketing, Communications, and Training
• OTDI Finance
• OTDI Human Resources
• Relationship Management
• Service Management

The Research Technology and Infrastructure Services department provides core technology services to the university including research solutions and physical IT infrastructure for the university and manages the relationship with OH-TECH. This team supports a wide range of services that impact the learning and working environment of faculty, staff, and students every day, including Wi-Fi, Microsoft 365, endpoint management, Managed IT Services, servers, storage, and more.

Functional teams in this department include:

• Enterprise Networking
• Data Center Infrastructure and Services
• Endpoint Services
• Enterprise Solutions
• Portfolio and Risk Management
• OH-Tech