Thank you for your interest in joining our team. Below are the current openings we have available. If you see something that interests you, please apply! If you don't see a match, please know that we update our postings regularly.
Office of Distance Education and eLearning (ODEE)
Associate Director, Distance Education Marketing
Reporting to the Chief Communications Officer for OCIO and ODEE, the Associate Director of Distance Education Marketing independently drives the marketing and communications activities for Ohio State Online, Distance Education and Extended Education. The ideal candidate is highly motivated, able to work well as part of a collaborative team, and possesses a combination of communication, marketing, creative, and management skills. The successful candidate will excel in 5 core areas of responsibility: Brand Positioning, Budget Management, Program Enrollment, Organizational Leadership, and Innovation. See full posting for details.
Office of the Chief Information Officer (OCIO)
Senior Manager, Customer Experience
The Senior Manager of Customer Experience is responsible for the effective management and delivery of the tier 2 IT Service Operations services to the customers and users. These services include being an on-call escalation point for the ITSD, Desktop Support, Asset Management, Procurement, Roll on/Roll off, Buckeye bar and inbound actions of support for the ITSD Operations. They supervise and ensure the service given to customers meets the standards set by metrics.
The Senior Manager of Customer Experience has end-to-end responsibility for ensuring the resolution of incidents and fulfillment of service requests across the OCIO and our customers based upon service Key Performance Indicators; supervises staff and the process workflow for the defined processes. Ability to use, understand and interpret the Best Practice rules and procedures to ensure adherence to the OCIO ITSM processes. See full posting for details.
Strategic Communication Coordinator
The Marketing Communications Coordinator for Digital Flagship will work in a shared services team supporting the work of the Office of the Chief Information Officer, the Office of Distance Education and eLearning (ODEE) and Enterprise Security. His/her main responsibilities include:
(1) coordinating implementation of content strategy within the Ohio State app suite, including but not limited to “Wellness,” “Discover,” and “Ohio State” apps;
(2) engaging app content community partners, providing support and consultation to ensure the development of consistent, high-quality written materials for the associated apps;
(3) Building and maintaining effective processes and organizational systems to manage content from multiple sources, in a variety of production stages;
(4) Compiling and synthesizing analytics data to produce consistent reports to inform app content strategy;
(5) Assisting in implementation of marketing and communications strategy and developing coordinated communications for the Digital Flagship student success initiative;
(6) Providing marketing and communication expertise for OCIO/ODEE services including the Ohio State Mobile team.;
(7) Other responsibilities as assigned.
Desktop Support Specialist (2 openings)
The Desktop Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. See full posting for details.
Help Desk Technician
Responds to and diagnosis problems through discussions with users. Performs analysis and assists in a variety of service desk activities including, but not limited to, providing support for customers and end users of OCIO services; guiding end users through troubleshooting procedures; processing and escalating service requests; and providing technical assistance in the setup, installation, and configuration of desktop software and hardware. Service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and provide follow up to customers as needed. May be asked to maintain knowledge base articles and provide assistance during major incidents. They are also responsible for determining the needs of faculty, staff and students and the proper support of those needs. Take ownership of all interactions, utilize appropriate follow-through, providing timely feedback. Use the Incident management and Request Fulfillment processes along with the Knowledge Management tool as designed. Identifies opportunities for improvement. See full posting for details.
We employ more than 150 student employees with a variety of skillsets. Some students answer calls and guide customers, others work alongside staff on technology-based projects. Hiring managers post positions on a wide range of websites — including Student Financial Aid and Federal Work Study (login required) — to target a diverse population of student candidates. Many of our Student Administrative Assistants are recruited from the Fisher College of Business Job Board. The Enterprise Security Internship Program pulls many of their applicants from the College of Engineering (login required). Overall, our hiring managers tap into the many job boards provided by colleges within the university to identify a diverse group of talented students who help us do important work every day.
Classroom and Digital Union Support Student Tech
Hours: Part time student position (up to 28 hours per week and 38 during summer terms when not taking classes)
Pay Range: $9/hour
Provides customer service and incident support in classrooms and Digital Union computer labs by assisting faculty, staff and students with instructional technology, software use, and classroom AV systems. This includes, but is not limited to LCD projectors, computing devices, annotation devices, document cameras, video playback devices, integrated A/V systems, video conferencing, media support, lecture capture tools, digital content creation, and video and audio editing software. Troubleshoot problems within desktop, laptop and mobile computing environments, including Windows, OSX, iOS, and Android. Provide assistance with basic network troubleshooting, such as wireless setup. Performs daily maintenance of classrooms and labs, tracking classroom maintenance using LE provided tools. Position includes occasional heavy lifting. Training will be provided, but previous experience with any of these tasks are preferential.
Comprehensive knowledge and appropriate training in a diverse range of current learning technologies. Strong customer service and communication skills. Experience with incident management, resource management and problem resolution.
Experience in instructional technology installation and support strongly desired. General computing background desired. Knowledge of national and global technology trends helpful.