IT for New MITS Employees

As an employee of a MITS unit, you are provided a device to perform your daily work at the university. These devices are managed and maintained by the OTDI and rotated out on a predetermined refresh cycle. View the full standard workstations page for more information.

A standard MITS package includes:

• Laptop or Desktop Computer
• External Monitors (up to 2)
• Keyboard and Mouse
• Laptop Docking Station
• External Webcam (for Desktops)
• Four years of warranty repair/replacement on the computer and associated peripherals

OTDI uses Cisco AnyConnect VPN to provide remote access to the network. You do not need to connect to the VPN to access most items on the network as your device is configured to allow you to access those while not on the VPN or connected to eduroam. This includes accessing OTDI managed file shares (K: and U: drives), patching and software updates, and syncing the password on your device with your university accounts. Certain applications require you to log in to the Cisco VPN when not on eduroam.

You can install certain software on Windows PCs using Software Center and Macs using Ohio State Application Self Service. These applications include software necessary to perform daily job functions and bypass the need for a help desk agent to physically touch a computer to install a piece of software. To install software unavailable in the Software Center, please contact the IT Service Desk at 614-688-4357 and select option 3 or through the Self Service portal at go.osu.edu/it.   

• View instructions on how to install software on Windows PCs.

• View instructions on how to install software on Macs 

Software patches and system updates are essential to keeping devices up-to-date and secure. Users of OTDI-managed devices can expect to receive prompts to install updates and reboot their device periodically as updates become available. Updates and patching may occur when software/applications have security issues that need to be addressed immediately. 

You can proactively install software and application updates as they become available on your device to help avoid interruptions that could occur from automatic updates.

• View instructions on how to update your Windows PC
• View instructions on how to update Your Mac

We recommend using OneDrive for personal file storage and Teams for file collaboration with others in your department, across the university, or outside of the university. Both are part of the overall Microsoft 365 product suite you have access to as a university employee. 

The OTDI does not recommend storing files on your hard drive. 

OTDI has designed computer standards to meet the needs of our Managed IT Services (MITS) partners. These options are cost-effective for the university, easily supported and allow the majority of university employees to successfully and efficiently perform their daily job duties. 

The Technology Roll On/Off form in Service Now submits information directly to the IT Service Desk about technology needs. The Roll On portion of the form should be used by anyone who is responsible for securing equipment for new employees. This includes their workstation (monitor, keyboard, mouse), file share and print share access. You can also request a delivery date/time. These requests should be submitted as far in advance of a start date as possible to ensure equipment is delivered on time.

The Roll Off portion of the form notifies the IT Service Desk to pick up equipment for employees who are leaving their position and/or no longer need their current equipment, as well as remove their enterprise system access. This also notifies the OTDI to stop billing on the technology that is rolling off. Both forms help to keep technology data in Service Now up-to-date and accurate.

View instructions on how to initial a technology roll on/off request

These can be submitted for faculty and staff as well as student employees. 

As an employee of a MITS unit, you are provided a device to perform your daily work at the university. These devices are managed and maintained by the OTDI and rotated out on a predetermined refresh cycle. If you need to request a new device you may do so through the Self Service catalog.

View instructions on how to request a device

OTDI also has forms to request loaner equipment or specific event support at the making requests page. 

OTDI’s standard support model is to refresh the devices in our environment every 4 years to align with the end of the device warranty. There are reasons, however, that a device may fall outside of the refresh policy. When a device is older than 4 years, it is subject to the risk of falling into an End of Life scenario. When a device approaches an end-of-life scenario, there are three actions you can take. Review the options at the computer standards page.

The Administrative Resource Center provides guides, job aids, training, and more for Ohio State's IT services. Visit admin.resources.osu.edu.

Planned maintenance and the status of services at Ohio State can be found on the System Status page. Visit go.osu.edu/systemstatus.

Forgot your password? my.osu.edu is your site for managing your OSU digital identity: Username, Password, and Email. Visit my.osu.edu. You can also enter your preferred name.

When you received your device, a technician should have helped you configure your device to the Wi-Fi network Eduroam. If you need to connect other devices, you can view the options and instructions at wireless.osu.edu.

Access email, store and share files, communicate with your coworkers or students, schedule meetings, track your to-do lists and more by integrating applications and downloading them on up to five devices. It includes wide variety of productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and much more. Visti it.osu.edu/microsoft-365.

BuckeyePass is multi-factor authentication (MFA) service provided by Ohio State’s Office of Technology and Digital Innovation’s Digital Security and Trust team. It helps protect your account even if your password is stolen. Get started or manage your registered devices today! Visit buckeyepass.osu.edu.

Finance, human resources, payroll and supply chain service system. Visit it.osu.edu/workday.

Discover the services, programs, tools and events we offer to the university community and beyond at it.osu.edu/offerings.

The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by the Office of Technology and Digital Innovation.

• Phone: 614-292-5000
• Email: accessibility@osu.edu
• Request digital accessibility assistance

Calls are a quick way to connect in Teams. You can have one-on-one calls or calls with several people. Set them up ahead of time, like in a meeting, or start them on the fly while in a chat. You can make or answer a call using audio only or a video call. You can make a call from a chat, your call history, speed dial, voicemail, contacts or simply using the dial pad to any phone number. You can also use Teams for video meetings. Teams meetings include audio, video, and screen sharing.

The ARC provides various resources for using Teams, and has Microsoft job aids specific to making calls in Teams.

As we use technology in new ways, cybersecurity becomes even more critical in both our personal and professional lives. Explore our resources to take an active role in keeping information secure in all aspects of your life.

Find eLearning tool (including CarmenCanvas) and teaching support points of contact on the Teaching and Learning Resource Center help page.

Ohio State offers several supported and vetted tools to enhance the teaching and learning experience. You can explore these options in the Teaching and Learning Resource Center and visit the Learning Systems page on the it.osu.edu site to find the most recent updates to teaching and learning tools. Visit teaching.resources.osu.edu.

For classroom support, equipment loan and software installation requests, contact Classroom Services.

• Email: classroomhelp@osu.edu
• Phone: 614-688-4357 (HELP), option 4