Making Requests

Workstation Requests

As an employee of a MITS unit, you are provided a device to perform your daily work at the university. These devices are managed and maintained by the OTDI and rotated out on a predetermined refresh cycle. If you need to request a new device you may do so through the Self Service catalog.

View instructions on how to request a device


Loaner Equipment Requests

If you need to temporarily use an OTDI device, you can make a request through the Self Service catalog. This is a common request for events, special projects, and a temporary change in work location. 

View instructions on how to request loaner equipment


Print Share Requests

OTDI-managed devices are set up with access to print shares on the network in order to use different printers on your network. You may need to modify access to these shares, including requesting access to one.

View instructions on how to manage print shares


Event Support Requests

Requests for audio/visual equipment support for an event you are hosting can be done through the Self Service catalog.

View instructions on how to request event support


Technology Roll On/Off Form

The Technology Roll On/Off form in Service Now submits information directly to the IT Service Desk about technology needs. The Roll On portion of the form should be used by anyone who is responsible for securing equipment for new employees. This includes their workstation (monitor, keyboard, mouse), Skype equipment, file share and print share access. You can also request a delivery date/time. These requests should be submitted as far in advance of a start date as possible to ensure equipment is delivered on time.

The Roll Off portion of the form notifies the IT Service Desk to pick up equipment for employees who are leaving their position and/or no longer need their current equipment, as well as remove their enterprise system access. This also notifies the OTDI to stop billing on the technology that is rolling off. Both forms help to keep technology data in Service Now up-to-date and accurate.

View instructions on how to initial a technology roll on/off request