Managed IT Services

We work to provide units with consistent service from IT experts and more secure services while reducing operating costs and allowing you to focus on the technology necessary for your unique unit. 

Instead of considering IT in terms of people and equipment, Managed IT Services (MITS) approaches IT as a service with those costs included. This allows for more predictable and stable year-to-year IT costs, as well as costs savings over time as efficiencies of scale are realized. MITS can look different for each area, but the foundational goals, benefits and services are the same.

Guiding Principles

The MITS program was built on two foundational principles - the idea of "Core, Common, Unique" and the University IT Strategy.

Core, Common, Unique
University IT Strategy


Transition Process

The MITS transition process is unique to each customer, but the process generally follows the below steps.

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Goals and Benefits

Partnership goals:

  • Consistent service from IT experts
  • More Secure services and data; Reduced operating costs
  • More resources will be available for the area to focus on its unique expertise and research

Benefits for faculty, staff, students in the unit:

  • Modern, mobile, continually improving IT environment for faculty and staff
  • Five-year agreement with fixed, predictable costs
  • Onsite desktop support personnel
  • Helpdesk 24x7 every day of the year
  • Committed Relationship Manager leadership and support
  • Access to deep IT capability in OCIO
  • Reduce IT risk
  • Frees internal resources for shifting to academic and research purposes
  • Lets you focus on what you do best

Available Services

The OCIO has a proven record of providing core and common services on a large scale in highly effective and efficient ways across the university. These core and common services include enhanced infrastructure, up-to-date technology and consistent IT support. Each service is designed with the security framework in mind. 

End User Support Services

  • Full suite of OCIO services
  • IT Service Desk
  • Dedicated Relationship Manager
  • Endpoint Management (aka Desktop Support)
    • On-site Technician Option
    • Computer/Laptop/Tablet Management (equipment inventory, patches/updates, software installs)
    • Equipment Refresh: 4 year cycle, 25% yearly
    • Non-cap Equipment Inventory
  • Network File Shares and Printing

Infrastructure and Security Services

  • Network (including WiFi, wired, building switches, firewall and VPN management)
  • Active Directory Services
  • Server Hosting (virtual and physical servers)
  • Enterprise Data Storage and off-site DR Data Backup
  • Data Center Services (at the State of Ohio Computing Center)
  • Risk & Compliance (partner with you on internal IT audits, annual risk survey)

Other Services

  • Web Sites, Local Applications
  • IT Solutions for Research
  • IT for Classroom, Meeting and Event Spaces
  • Distance Education Course Design

Current Partners

Ohio State MarionUniversity Libraries
Ohio State LimaCollege of Arts & Sciences
Ohio State MansfieldCollege of Education & Human Ecology                                   
Ohio State Newark and COTCCollege of Veterinary Medicine
Business and FinanceOffice of Advancement
Administration and Planning 
Office of Human Resources 
Wexner Center for the Arts 
College of Food, Agricultural, and Environmental Sciences 
Moritz College of Law 
Translational Data and Analytics Institute 
College of Public Health 

Office of Academic Affairs

  • Diversity & Inclusion, Office of
  • Graduate School
  • International Affairs
  • OAA Administration
  • Office of Student Academic Success
Office of Government Affairs 
Office of Legal Affairs 
Office of the President 
Board of Trustees