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Managed IT Services (MITS)

We provide consistent and secure IT services with predictable and transparent pricing to academic and business units at Ohio State following the core, consumable, and unique service model. 

OTDI Relationship Managers (RM) work with business units and colleges at Ohio State to fully understand the needs of their respective areas and build ongoing relationships with them. RMs support all units at the university, including our Managed IT Services (MITS) partners. Learn more about Relationship Managers.

Being a MITS Partner

  • MITS partners receive dependable technology allowing them to collaborate efficiently in a secure IT environment. They also benefit from the continual service improvement efforts of the OTDI, gaining access to upgrades and priority implementation of strategic IT initiatives.
  • A team of dedicated IT experts are not only there to help solve immediate issues, but to think strategically about how technology can enable the learning experience and help employees do their jobs.
  • Transparent IT costs bring a level of control and predictability to IT services, allowing units to budget long-term for IT needs. 

Current Partners

Managed IT Services Current Partners
  • Administration and Planning
    • Department of Public Safety
    • Facilities Operations and Development
    • Planning, Architecture and Real Estate
    • Facilities Information and Technology Services
    • Transportation and Traffic Management
    • UniPrint
    • WOSU Public Media
  • Board of Trustees
  • Business and Finance
  • College of Food, Agriculture, and Environmental Sciences
  • College of Public Health
  • College of Social Work
  • John Glenn College of Public Affairs
  • Moritz College of Law
  • Office of Academic Affairs
    • Academic Programs
    • Graduate School
    • Office of International Affairs
    • Ohio State Online
    • Strategic Enrollment Management
    • Student Academic Excellence Administration
    • Undergraduate Education
  • Office of Communications
  • Office of Government Affairs
  • Office of Human Resources
  • Office of Legal Affairs
  • Office of Marketing
  • Office of the President
  • Ohio State Lima
  • Ohio State Mansfield
  • Ohio State Marion
  • Ohio State Newark and COTC
  • Translational Data and Analytics Institute
  • Wexner Center for the Arts
Managed Network Only Partners
  • College of Arts & Sciences
  • College of Dentistry
  • College of Education & Human Ecology
  • College of Veterinary Medicine
  • Office of Advancement
  • University Libraries
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Resources for MITS Partners

Get Help

Phone: 614-688-4357 (select option 3)
Email: servicedesk@osu.edu
Self Service: go.osu.edu/it

For urgent requests 24/7, call 614-688-4357 and select option 3 for MITS partners.

MITS Service Model

The MITS program was built on the foundation of the university IT strategy. Managed IT Services are divided into three categories to provide transparency and flexibility to our partners: Core, Consumable, and Unique.

Core

The IT services, computer and support every employee needs to do their job:

  • Per person cost calculated once per year based on OSU census
  • Billed monthly and recalculated each year to recover the actual cost to deliver services
  • Predictable costs
Core Services
  • One standard Windows or Apple laptop refreshed every four years
  • IT Service Desk (ITSD) support – email, phone, in-person desktop support
  • Managed Network Service (wired and wireless network connectivity)
  • Active Directory Services
  • Endpoint Management Services
  • Regular proactive AV checks in classrooms and meeting spaces
  • In-room Support and Troubleshooting of AV issues
  • Risk and Compliance support
  • Dedicated Relationship Manager
  • MITS Dashboards for transparency to help data-driven decisions
  • Asset management
  • Professional services (Communications, Project Management, and Solutions Engineers for unique needs)

Consumable

IT services provided on an as-needed basis:

  • On-demand, metered pay-as-you-go services with metrics provided to partners through dashboards and reports to show trends of consumption
  • Billed monthly with unit rates multipled by consumption
  • Flexible costs
Consumable Services
  • Upgraded Devices
  • Second Devices
  • Proportional ITSD Support (as more devices are added)
  • Storage/Off-site Backup
  • Physical Servers
  • Virtual Servers
  • Web Hosting
  • OSUNet
  • Telephone/Call Center Services
  • More consumable services are available as needed and are determined while working on the Service Level Agreement between partners. 

Unique

Specialized IT services, equipment and support:

  • Negotiated custom support for unique IT services or equipment
  • Customized costs and billing
Unique Services
  • Local Applications
  • Research Support
  • Event Support
  • Advanced Audio Visual Support and Refresh
  • Solutions Engineering
  • New Large Projects
  • More unique services are available as needed and are determined while working on the Service Level Agreement between partners.