Managed IT Services (MITS)

We provide consistent and secure IT services with predictable and transparent pricing to academic and business units at Ohio State following the core, consumable, and unique service model. 

What It Means to Be a MITS Partner

  • MITS partners receive dependable technology allowing them to collaborate efficiently in a secure IT environment. They also benefit from the continual service improvement efforts of the OTDI, gaining access to upgrades and priority implementation of strategic IT initiatives. 
  • A team of dedicated IT experts are not only there to help solve immediate issues, but to think strategically about how technology can enable the learning experience and help employees do their jobs. 
  • Transparent IT costs bring a level of control and predictability to IT services, allowing units to budget long-term for IT needs. 

Get Help

Phone: 614-688-4357 (select option 3)
Email: servicedesk@osu.edu
Self Service: go.osu.edu/it


For urgent requests 24/7, call 614-688-4357 and select option 3 for MITS partners.

MITS Service Model

The MITS program was built on the foundation of the university IT strategy. Managed IT Services are divided into three categories to provide transparency and flexibility to our partners: Core, Consumable, and Unique.

Core

The IT services, computer and support every employee needs to do their job:

  • Per person cost calculated once per year based on OSU census
  • Billed monthly and recalculated each year to recover the actual cost to deliver services
  • Predictable costs

Core Services

  • One Laptop Per Person
  • IT Service Desk (ITSD) Support
  • Device Refresh (refresh cycle is every 4 years) 
  • Active Directory
  • Network Services
  • Professional Services (Communications, Relationship Management, Project Management, Solutions Engineers, Risk and Compliance)

Consumable

IT services provided on an as-needed basis:

  • On-demand, metered pay-as-you-go services with metrics provided to partners through dashboards and reports to show trends of consumption
  • Billed monthly with unit rates multipled by consumption
  • Flexible costs

Consumable Services

  • Upgraded Devices
  • Second Devices
  • Proportional ITSD Support (as more devices are added)
  • Storage/Off-site Backup
  • Physical Servers
  • Virtual Servers
  • Web Hosting
  • OSUNet
  • Telephone/Call Center Services
  • More consumable services are available as needed and are determined while working on the Service Level Agreement between partners. 

Unique

Specialized IT services, equipment and support:

  • Negotiated custom support for unique IT services or equipment
  • Customized costs and billing

Unique Services

  • Local Applications
  • Research Support
  • Event Support
  • Classroom Support
  • Solutions Engineering
  • New Large Projects
  • More unique services are available as needed and are determined while working on the Service Level Agreement between partners. 


Becoming a MITS Partner

The MITS team works with each department to determine the services that should be included in the MITS model, provide costs, and finalize a Service Level Agreement. We work closely with our partners through the onboarding phase as they transition to these services and provide long-term support once the services become operational.

MITS Partnership Process Engagement: Establish scope of services; Technical assessment of IT environment; Provide formal proposal with cost estimate; Negotiate and refine scope and costs; Decision to proceed; Draft and sign MITS Service Level Agreement (SLA). Onboarding (Time to onboard varies depending on scope): Develop onboarding plan, set up access for IT team to onboard users; Set up infrastructure to support migration (e.g. networking); Migrate end users to agreed upon portfolio of services; All in-scope end users have been moved to OCIO IT services. Operational: All units receive a consistent, secure IT experience with a focus on end user satisfaction.


Current Partners

Managed IT Services Current Partners

  • Administration and Planning
  • Board of Trustees
  • Business and Finance
  • College of Food, Agriculture, and Environmental Sciences
  • College of Public Health
  • John Glenn College of Public Affairs
  • Moritz College of Law
  • Office of Academic Affairs
    • Graduate School
    • International Affairs
    • OAA Administration
    • Office of Diversity & Inclusion
    • Office of Student Academic Success
  • Office of Government Affairs
  • Office of Human Resources
  • Office of Legal Affairs
  • Office of Marketing and Communications
  • Office of the President
  • Ohio State Lima
  • Ohio State Mansfield
  • Ohio State Marion
  • Ohio State Newark and COTC
  • Translational Data and Analytics Institute
  • Wexner Center for the Arts

Managed Network Only Partners

  • College of Arts & Sciences
  • College of Dentistry
  • College of Education & Human Ecology
  • College of Veterinary Medicine
  • Office of Advancement
  • University Libraries