Managed IT Services

We work to provide units with consistent service from IT experts and more secure services while reducing operating costs and allowing you to focus on the technology necessary for your unique unit. 

Instead of considering IT in terms of people and equipment, Managed IT Services (MITS) approaches IT as a service with those costs included. This allows for more predictable and stable year-to-year IT costs, as well as costs savings over time as efficiencies of scale are realized. MITS can look different for each area, but the foundational goals, benefits and services are the same.

Guiding Principles

The MITS program was built on two foundational principles - the idea of "Core, Common, Unique" and the University IT Strategy.

Core, Common, Unique
University IT Strategy

 

Transition Process

The MITS transition process is unique to each customer, but the process generally follows the below steps.

Click to enlarge

Goals and Benefits

Partnership goals:

  • Consistent service from IT experts
  • More Secure services and data; Reduced operating costs
  • More resources will be available for the area to focus on its unique expertise and research

Benefits for faculty, staff, students in the unit:

  • Modern, mobile, continually improving IT environment for faculty and staff
  • Five-year agreement with fixed, predictable costs
  • Onsite desktop support personnel
  • Helpdesk 24x7 every day of the year
  • Committed Relationship Manager leadership and support
  • Access to deep IT capability in OCIO
  • Reduce IT risk
  • Frees internal resources for shifting to academic and research purposes
  • Lets you focus on what you do best

Available Services

The OCIO has a proven record of providing core and common services on a large scale in highly effective and efficient ways across the university. These core and common services include enhanced infrastructure, up-to-date technology and consistent IT support. Each service is designed with the security framework in mind. 

Transforming the End User Experience

  • New devices on a four year refresh cycle
  • Regular software and security updates
  • Consistent end user support including onsite tech support and a 24/7 IT Service Desk
  • Skype installation and support with access to training
  • VPN for remote access to the secure OSUlan network, including file share and printing
  • Updated Wi-Fi (OSUwireless)
  • Classroom and conference room device management and support

Behind-the-Scenes

Asset management, managed wired and wireless networks, a single Active Directory, and virtual and off-site servers are some of the additional services that users don’t always see, but enable overall IT infrastructure to perform at high levels. 

Unique Needs and Services

A partnership with the OCIO means teaming up with a group of experts who can assist with business needs from an IT perspective. A dedicated Relationship Manager works to connect the right people to move the university IT strategy forward.

There is a scale of unique service needs that vary by college, unit, and department from managing complex data to research computers. The OCIO will consult with you on the best way to work together to handle these unique technology needs. 

Current Customers

MANAGED IT SERVICESMANAGED NETWORK ONLY
Ohio State MarionUniversity Libraries
Ohio State LimaCollege of Arts & Sciences
Ohio State MansfieldCollege of Education & Human Ecology                                   
Ohio State Newark and COTC 
Business and Finance 
Administration and Planning 
Office of Human Resources 
Wexner Center for the Arts 
College of Food, Agricultural, and Environmental Sciences 
Moritz College of Law 
Translational Data and Analytics Institute 
College of Public Health