CFAES IT Transformation

The goal with this project is to ensure a robust IT strategy and approach to management, seek efficiencies, and do more in focused areas. Decisions will be made based on how to provide quality and efficient IT services to our faculty, staff, students and customers. This includes support for desktops, classrooms and research. In some of those areas, things will look different; however, we are focused on maintaining a level of service that will meet your needs moving forward. 

How to Get Help

Call for immediate assistance.

614-514-4848 (IT4U)

For immediate assistance in the classroom, select option 1 from the menu.

Get online support or email us.

Submit a ticket: go.osu.edu/IT

Email: itservicedesk@osu.edu 

Visit us in person.

Columbus Campus: Kottman 260, Ag Admin 240

Wooster Campus: Research Services 131

Need help using Self Service? 

View the Self Service Overview.

Submit a Ticket

If you are having IT issues and need assistance, you can click the large red “Need some help?” button that appears on the dashboard after you have logged in. You will see various categories to select from to report your issue. If your issue does not fall under one of those categories, just select “Other” and provide details about your request. You can also select “Get Help” from the menu on the left side of the screen and select to submit a ticket. A list of categories will appear to select from, including CFAES specific items. Click the following link to view a brief training module on how to submit a ticket: Submitting a Ticket.

Order Services

If you need to order a service, click the Order Services button in the menu on the left side. You can select from a wide range of service options. Common requests like event support, loaner devices, file share, and print share appear under the Client Computer Services menu. Click the following link to view a brief training module on how to order services: Ordering Services.

Calling the IT Service Desk at 614-514-IT4U (4848) is the best method to get help for any urgent request.  

Current Phase

Onboarding

Several units have moved to OCIO services, including getting new computers and Skype for Business. Wi-Fi enhancements have occurred in buildings on the Columbus, Wooster, and State-wide campuses. Plans to onboard additional units are underway and networking upgrades will continue throughout the spring semester. The project team is surveying each unit about their overall experience as they move to OCIO services and feedback has been good.  

Click here to read the March project update details with specific unit and department information and the satisfaction survey results.

All major components of the onboarding phase are underway, including: 

  • Install wireless
  • Begin faculty and staff computer refreshes
  • Assess network in County Extension offices
  • Begin migration to new Active Directory
  • Begin Skype for Business migration

The OCIO and CFAES IT teams continue to work together with faculty, staff, and students in the college to find the best solutions for their IT needs. 

The Reasons Behind the Transformation

It’s important to make sure the reasons behind this IT Transformation Project are clear. As we dig into various departments within the college, we recognize the uniqueness of each individual area. While specific benefits will vary by department, the overall reasons for such a major shift are consistent across the board.

  • Helping to enable the overall strategic vision of CFAES through IT that supports their unique research needs
  • CFAES is investing more in IT to help achieve the goals and initiatives of faculty and staff, and implement some suggestions made by IT staff
  • Increase overall security and decrease risk exposure
  • Basic network connectivity and increase bandwidth as needed
  • Provide consistent access to support for CFAES faculty, staff, and associates

Units Onboarded

3/2019 - Franklin County

2/2019 - Hocking County, Marketing and Communications 

1/2019 - Academic Programs, Human Resources, Finance (Wooster), Trumbull County, Columbiana County

12/2018 - Wooster DPS

11/13/18 - OBIC

10-11/2018 - Members of the Dean's Office and Finance department

9/26/18 International Programs

9/13/18 The Ohio Program

8/23/18 Government Affairs, Facility Planning, and Diversity and Inclusion

8/16/18 Hancock County

8/13/18 ACEL

6/14/18 Farm Science Review