IT Transformation Project


Project Update

The IT Transformation Project keeps moving forward in this new calendar year. The holiday season was filled with progress as more college units, computer labs, and grad student computers were moved to OCIO services. Faculty and staff now submit tickets through the OCIO Self Service site, allowing OCIO and CFAES IT teams to communicate via one system behind-the-scenes. Visit the CFAES IT Transformation webpage for regular project updates.

Columbus Campus

  • Moved to OCIO services in December: Members of the Finance department (100% complete)
  • FST: Deployed 73 of 84 new grad student computers
  • Moving to OCIO services next: Human Resources, Academic Programs, Marketing and Communications, FABE, IT, AEDE

Wooster Campus

  • Wi-Fi implementation complete in 11 buildings
  • Start process to bring fiber backbone to 15 buildings
  • ATI: All labs (86 computers) moved to OCIO services during winter break
  • Moved to OCIO services in December: DPS
  • Moving to OCIO services next: Finance, Human Resources, Marketing and Communications, ATI, IT

State-wide Campus

  • Network connections complete in 35 counties
  • Moved to OCIO Services in December: Trumbull
  • Planning kicked off with the following counties: Clermont, Hamilton, Morgan, Perry, Ottawa, Seneca
  • Next counties to kick off: Meigs, Vinton, Washington, Noble

See state-wide map below for additional details


Onboarding Survey Results

Members of units that moved to OCIO services were given the opportunity to provide feedback about their experience.


Thinking about the overall process of receiving new IT services, how would you rate your experience?

Bar chart describing survey results. 58.3% had an extremely positive experience, 33.3% moderately positive, 8.3% slightly positive, 0% neutral, 0% slightly negative, 0% moderately negative, and 0% extremely negative.


What did you think about the communications you received throughout the onboarding process?

Bar chart describing survey results. 25% found communications extremely effective, 58.3% very effective, 16.7% moderately effective, 0% slightly effective, and 0% not effective at all.


Overall, how satisfied or dissatisfied were you with your onboarding experience?

Bar chart describing survey results. 33.3% were extremely satisfied, 66.7% very satisfied, 0% slightly satisfied, 0% neutral, 0% slightly dissatisfied, 0% very dissatisfied, and 0% extremely dissatisfied.


CFAES IT Team Progress

The CFAES IT team is working on a variety of projects including research and application support. Below are some highlights from December.

Research Support

  • Food, Agricultural and Biological Engineering: Configured a computer to be able to connect to a TGA Q50, a device that acquires the thermal decomposition of materials, and a TGA Q20, a differential scanning calorimetry device
  • Animal Sciences: Implemented the backup computer for their feed system when the primary computer stopped working
  • Animal Sciences: Fixed a remote desktop issue so they could connect to the MCIC bioinformatics environment

Application Services

  • Assisting OARDC Directors Office and graduate students to coordinate carpooling between the Columbus and Wooster campuses
  • Worked with Digital Flagship team to deploy iPads to incoming students at ATI
  • In collaboration with the Research Computing team, developing a variety of platforms to support researchers in need of high-performance computing using AWS and the Ohio Supercomputer Center
  • Made modifications and supported the CFAES Research Competitive Grants Program for this year’s SEEDS grant proposals


This Month's Common Questions

Q: I noticed that the CFAES Help Desk website changed. How do I put in a ticket now?  

A: Correct. The CFAES Help Desk website ( now redirects to the OCIO Self Service Site at

On the OCIO Self Service site, you can get help with any IT issues by submitting a ticket or ordering services that you need. To get started, log in to the site using the button on the right side of your screen.

Submit a Ticket

If you are having IT issues and need assistance, you can click the large red “Need some help?” button that appears on the dashboard after you have logged in. You will see various categories to select from to report your issue. If your issue does not fall under one of those categories, just select “Other” and provide details about your request. You can also select “Get Help” from the menu on the left side of the screen and select to submit a ticket. A list of categories will appear to select from, including CFAES specific items. Click the following link to view a brief training module on how to submit a ticket: Submitting a Ticket.

Order Services

If you need to order a service, click the Order Services button in the menu on the left side. You can select from a wide range of service options. Common requests like event support, loaner devices, file share, and print share appear under the Client Computer Services menu. Click the following link to view a brief training module on how to order services: Ordering Services.

Q: What do I do if I have an urgent request and it’s outside of normal business hours?

A: You can now call 614-514-IT4U (4848) 24/7 to speak to someone immediately who can route your request appropriately. If it is after normal business hours, your call will be answered by IT Service Desk staff who can assist with many core and common issues directly over the phone. They can also escalate more specialized, unique, or complex issues to one of the on-site support staff for follow up and resolution.


State-wide Progress

Map of Ohio showing project status in each county. See table below for data.

County Status Table

County NameStatus
AdamsScheduled for networking/Wi-Fi
AllenCounty Owned
AshlandCounty Owned
AshtabulaScheduled for networking/Wi-Fi
AthensUniversity Owned
AuglaizeCounty Owned
BelmontScheduled for networking/Wi-Fi
BrownScheduled for networking/Wi-Fi
ButlerCounty Owned
CarrollCounty Owned
ChampaignCounty Owned
ClarkCounty Owned
ClermontNetwork/Wi-Fi completed; Ready for OCIO Services
ClintonCounty Owned
ColumbianaScheduled for networking/Wi-Fi
CoshoctonCounty Owned
CrawfordCounty Owned
CuyahogaNetwork/Wi-Fi completed; Ready for OCIO Services
DarkeUniversity Owned
DefianceCounty Owned: In Talks
DelawareCounty Owned
ErieCounty Owned
FairfieldNetwork/Wi-Fi completed; Ready for OCIO Services
FayetteCounty Owned
FranklinNetwork/Wi-Fi completed; Ready for OCIO Services
FultonCounty Owned
GalliaScheduled for networking/Wi-Fi
GeaugaNetwork/Wi-Fi completed; Ready for OCIO Services
GreeneNetwork/Wi-Fi completed; Ready for OCIO Services
GuernseyUniversity Owned
HamiltonNetwork/Wi-Fi completed; Ready for OCIO Services
HancockFully moved to OCIO Services
HardinNetwork/Wi-Fi completed; Ready for OCIO Services
HarrisonCounty Owned
HenryScheduled for networking/Wi-Fi
HighlandCounty Owned: In Talks
HockingNetwork/Wi-Fi completed; Ready for OCIO Services
HolmesNetwork/Wi-Fi completed; Ready for OCIO Services
HuronCounty Owned
JacksonScheduled for networking/Wi-Fi
JeffersonCounty Owned
KnoxCounty Owned
LakeScheduled for networking/Wi-Fi
LawrenceNetwork/Wi-Fi completed; Ready for OCIO Services
LickingCounty Owned
LoganCounty Owned
LorainNetwork/Wi-Fi completed; Ready for OCIO Services
LucasNetwork/Wi-Fi completed; Ready for OCIO Services
MadisonScheduled for networking/Wi-Fi
MahoningScheduled for networking/Wi-Fi
MarionCounty Owned
MedinaScheduled for networking/Wi-Fi
MeigsScheduled for networking/Wi-Fi
MercerCounty Owned
MiamiCounty Owned
MonroeCounty Owned
MontgomeryCounty Owned
MorganCounty Owned: In Talks
MorrowUniversity Owned
MuskingumCounty Owned: In Talks
NobleScheduled for networking/Wi-Fi
OttawaUniversity Owned
PauldingCounty Owned
PerryNetwork/Wi-Fi completed; Ready for OCIO Services
PickawayNetwork/Wi-Fi completed; Ready for OCIO Services
PikeScheduled for networking/Wi-Fi
PortageScheduled for networking/Wi-Fi
PrebleUniversity Owned
PutnamCounty Owned
RichlandCounty Owned
RossUniversity Owned
SanduskyNetwork/Wi-Fi completed; Ready for OCIO Services
SciotoCounty Owned
SenecaNetwork/Wi-Fi completed; Ready for OCIO Services
ShelbyNetwork/Wi-Fi completed; Ready for OCIO Services
StarkCounty Owned
SummitScheduled for networking/Wi-Fi
TrumbullWaiting skype
TuscarawasNetwork/Wi-Fi completed; Ready for OCIO Services
UnionCounty Owned
Van WertNetwork/Wi-Fi completed; Ready for OCIO Services
VintonUniversity Owned
WarrenScheduled for networking/Wi-Fi
WashingtonScheduled for networking/Wi-Fi
WayneScheduled for networking/Wi-Fi
WilliamsCounty Owned
WoodNetwork/Wi-Fi completed; Ready for OCIO Services
WyandotCounty Owned