IT Transformation Project

• Moved to OCIO services in November: Members of the Finance department (75% complete)
• FST: Deployed 57 of 84 new grad student computers
• Moving to OCIO services next: Academic Programs, Marketing and Communications, FABE, IT, AEDE

• Wi-Fi implementation underway in Olde Admin and Research Services
• Additional 16 buildings targeted for completion by end of March
• ATI: All labs moving to OCIO services during winter break
• Moving to OCIO services next: ATI, DPS, IT

• Wi-Fi completed in 20 locations
• Bandwidth upgraded in 25 locations
• Trumbull moving to OCIO services by 12/15/18
• Planning kicked off with the following counties: Clermont, Hamilton, Morgan, Ottawa, Perry, Seneca

See state-wide map below for additional details

• Animal Sciences: Customized a Dell desktop and set it up to be used with a microscope
• Animal Sciences: Deployed a computer to work as a backup system for Krauss Dairy’s feed system
• Food Animal Health Research Program: Assisted a user with an issue connecting to a Roche LightCycler 69
• Molecular & Cellular Imaging Center (MCIC): Assisted with MCIC Computational Biology Lab
• MCIC: Assisted in setting up the new SeqStudio
• Plant Pathology: Worked with Conviron technicians to verify that the Conviron Growth Chambers in Selby Hall are properly backed up
• Plant Pathology: Setup a user with a VirtualBox machine running Windows 7 32-bit so the client could run old software

• Designed BuckeyeBox folder structure for Agricultural Operations to enable statewide collaboration and reduce user of traditional file servers
• Assisting MCIC with risk assessment for ThermoFisher cloud services to enable additional capabilities for their new SeqStudio genetic analyzer
• Working with the School of Environmental and Natural Resources to develop a better system to handle internal financial accounting
• Assisted ATI horse herd manager with identifying software to manage record keeping
• Connected Pike County OSU Extension research project to internal audio transcription services approved for data level; developing new process in Amazon Web Services
• Worked with Horticulture and Crop Science Ornamental Plant Germplasm Center (OPGC) to purchase and share FileMaker Pro database licensing

A: The best method to get support, especially for urgent requests, is to call 614-514-IT4U (4848). Beginning December 10, you can call this phone number outside of office hours to receive support 24/7. Your call will be answered by an IT Service Desk member who can assist with many core and common issues directly over the phone. They can also escalate more specialized, unique, or complex issues to one of the on-site support staff for follow-up and resolution.

A: If your request is urgent, you should call 614-514-IT4U (4848) to speak to someone immediately who can route your request appropriately.

You can submit tickets, purchase products, and order services online using a self service tool. While you have continued to submit tickets for assistance through ithelpdesk.cfaes.ohio-state.edu throughout 2018, there will be changes coming to the Self Service site soon. On December 28, the CFAES IT Help Desk site will begin redirecting you to the OCIO Self Service site go.osu.edu/IT. For more information to

You can also send an email to ITServiceDesk@osu.edu to contact the IT Service Desk team via email.