IT for New MITS Employees

Welcome! As a new employee, this page will give you a variety of resources related to IT and tech needs. 

If you are new to Ohio State, get started with these essential first steps.

 

What It Means to Be a Managed IT Services (MITS) Partner 

As a MITS partner, OTDI provides support for your technology needs and is the department you contact when you need IT assistance. A team of dedicated IT experts are not only there to help solve immediate issues, but to think strategically about how technology can enable the learning experience and help employees do their jobs.  

Each university department has an OTDI relationship manager to partner with in aligning business strategy with IT capabilities and needs. Find your unit's relationship manager.

Follow the MITS news feed for recent updates, the latest news, and important information regarding MITS. 

 

Get Help

For IT help, contact the IT Service Desk through one of the methods below: 

  • Phone: 614-688-4357 select option 3  (Option 3 will connect you directly to a team of IT professionals who specialize in MITS support) 

  • Email: servicedesk@osu.edu 

  • Self Service: Visit go.osu.edu/it and log in to Submit a Ticket.

If you have an urgent request, calling will be the quickest way to receive help. 

For in person support and regional campuses contact information: in person IT support at various locations.

 

Your Device

Browse our various resources on how to use your OTDI-managed device to install software, back up files, make requests and more.

Remote Access

OTDI uses Cisco AnyConnect VPN to provide remote access to the network. You do not need to connect to the VPN to access most items on the network as your device is configured to allow you to access those while not on the VPN or connected to eduroam. This includes accessing OTDI managed file shares (K: and U: drives), patching and software updates, and syncing the password on your device with your university accounts. Certain applications require you to log in to the Cisco VPN when not on eduroam.

Installing Software

You can install software on Windows PCs using Software Center and Macs using Ohio State Application Self Service. These applications include software necessary to perform daily job functions and bypass the need for a help desk agent to physically touch a computer to install a piece of software. To install software unavailable in the Software Center, please contact the IT Service Desk at 614-688-4357 and select option 3 or through the Self Service portal at go.osu.edu/it.   

Software Updates

Software patches and system updates are essential to keeping devices up-to-date and secure. Users of OTDI-managed devices can expect to receive prompts to install updates and reboot their device periodically as updates become available. Updates and patching may occur when software/applications have security issues that need to be addressed immediately. 

You can proactively install software and application updates as they become available on your device to help avoid interruptions that could occur from automatic updates.

Storing and Sharing

We recommend using OneDrive for personal file storage and Teams for file collaboration with others in your department, across the university, or outside of the university. Both are part of the overall Microsoft 365 product suite you have access to as a university employee. 

The Administrative Resource Center has a large number of job aids and training materials for OneDrive, Teams, and other Microsoft 365 tools. If you have questions about the best tool to use for your needs, contact the IT Service Desk for assistance. 

The OTDI does not recommend storing files on your hard drive. 

Additional Resources

In addition to MITS, OTDI also supports a variety of technical services for departments across the university, including:

Administrative Resource Center 

The Administrative Resource Center provides guides, job aids, training, and more for Ohio State's IT services. Visit admin.resources.osu.edu.

System Status

Planned maintenance and the status of services at Ohio State can be found on the System Status page. Visit go.osu.edu/systemstatus.

Teaching and Learning Resource Center

Ohio State offers several supported and vetted tools to enhance the teaching and learning experience. You can explore these options in the Teaching and Learning Resource Center and visit the Learning Systems page on the it.osu.edu site to find the most recent updates to teaching and learning tools. Visit teaching.resources.osu.edu.

Classroom Help

For classroom support, equipment loan and software installation requests, contact Classroom Services.

Password Reset 

Forgot your password? my.osu.edu is your site for managing your OSU digital identity: Username, Password, and Email. Visit my.osu.edu.

Wi-Fi

The Ohio State University provides Wi-Fi services for Ohio State students, faculty, staff and guests. Faculty, staff, and students should use eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Visit wireless.osu.edu.

Microsoft 365 

Microsoft 365 allows Ohio State students, faculty and staff to collaborate through one cloud platform. It includes wide variety of productivity apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and much more. Visti it.osu.edu/microsoft-365.

BuckeyePass

BuckeyePass is multi-factor authentication (MFA) service provided by Ohio State’s Office of Technology and Digital Innovation’s Digital Security and Trust team. It helps protect your account even if your password is stolen. Get started or manage your registered devices today! Visit buckeyepass.osu.edu.

Workday

Finance, human resources, payroll and supply chain service system. Visit it.osu.edu/workday.

IT Offerings

Discover the services, programs, tools and events we offer to the university community and beyond at it.osu.edu/offerings.

Accessibility Help Line 

The Accessibility Help Line is dedicated to assisting faculty, staff, students and sponsored guests who encounter accessibility issues with any of the systems or applications maintained by the Office of Technology and Digital Innovation. 

Phone: 614-292-5000