MITS to MITS2
Transitioning existing MITS partners to the MITS2 chargeback model. This project entails:
- Switching the expiring MITS 5-year SLA to a MITS 1-year SLA
- Confirming, assigning and optimizing CMBD data and billing data for devices, VMs, storage, databases, networking, OSUnet, AV, applications and other IT services.
- Working with MITS unit to understand business processes, teaching and research needs and requirements and confirming headcount.
- Continuous service improvements to SLA creation process, CMDB management, data visualization dashboards, service models, financial models and ServiceNow development.
Key Contacts: Jason Haskins, Bob Muhn
What strategic pillars does it support?
- Operational Excellence & Innovation
- Culture of Belonging
Why is it important?
The MITS2 model was developed based on customer feedback asking for a more responsive and flexible chargeback model for MITS. Coupled with an OTDI commitment to continual service improvement, it has become a hallmark achievement to overhaul the chargeback model while not impacting the day-to-day operational activities.
The MITS2 model provides consistent Core IT costs with metered pay-as-you-go Consumable IT services and the flexibility for one-off Unique IT solutions. This enables levers for our MITS partners to adjust their IT spend to meet their teaching, research and business needs. With total fiscal transparency, it provides new and future opportunities to make data driven decisions.
Who will benefit?
Faculty, staff and researchers within each MITS unit
What is the timeline?
- The work is ongoing and will continue until the end of FY24. This will be the fourth and final year of MITS to MITS2 transitions.
Who are our partners and sponsors?
The transition from MITS to MITS2 requires participation and commitment from folks both inside OTDI as well as our customers.
The MITS partners play a key role in the entire process. They work with OTDI Relationship Managers and Service Owners to perform the tasks necessary to enable the MITS2 chargeback model. They also provide feedback and edits to the Service Level Agreements. Within OTDI, all services owners who have a service in the MITS portfolio are compelled to do the necessary work clean up or upgrade their service to enable the MITS2 billing model.
How will success be measured?
- Move all remaining 1.0 customers to the 2.0 model
- Provide accurate data to customers associated with # FTE, # devices, and consumption amounts
- Recover all costs (break even)
