Expand Shared Directory and Endpoint Service Footprint

The Shared Active Directory and Endpoint Services program is streamlining IT services across Ohio State’s colleges and departments. This project will standardize IT experiences, enhance collaboration, and provide consistent access to university resources regardless of location. By reducing redundancies and enabling easier access to tools like Microsoft 365, we are supporting interdisciplinary research and teaching while improving operational efficiency. This initiative will simplify IT management and enhance user experiences across the university. Timeline: June 2021 – TBD (Estimate: 2031)

Accomplishments

July 2024 to December 2024

  • Conducted  and completed two end-user device pilot programs, gathering valuable feedback. 
  • Migrated over 2,000 end-user devices to the Shared Directory and Endpoint Services (SDES), achieving a 99% satisfaction rate among participants. 
  • Enhanced error logging during migrations to provide better support for participating IT departments. 
  • Migrated 99% of eligible lab and classroom devices (1,500+) in Columbus, Wooster, Lima, Marion, and Mansfield, with Newark and COTC scheduled for summer 2025. 
  • Upgraded kiosk functionality to improve user experience and security. 
  • Began migrating OTDI servers, appliances, and applications to SDES. 
  • Significant progress was made in automating group creation via ServiceNow and transitioning administrative accounts to SDES, streamlining operations. 
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