Enhance Service Management

We are improving our service management system in collaboration with the Wexner Medical Center to better support academic and operational excellence. By aligning service management tools and workflows, we will enhance collaboration across departments, speeding up issue resolution and improving customer service. These enhancements will reduce costs and make it easier for faculty, staff, and students to connect with technical support, ensuring smoother operations in support of Ohio State’s teaching and research missions. Timeline: Fall 2024 – TBD

Accomplishments

July 2024 to December 2024 

• Finalized requirements and design documents for enhanced integration between the two ServiceNow platforms used by the Wexner Medical Center and Ohio State to improve customer service and support.