Professional and Continuing Education allows Ohio State units to provide online course registration and delivery in a user-friendly way to:
- offer continuing education or professional development courses for participants without requiring admission to The Ohio State University
- accept payment for courses offered through Professional and Continuing Education’s noncredit enrollment management system
- offer 24/7 on-demand enrollment or managed enrollment of prepaid participants
- offer courses to learners at no cost, if desired
- deliver courses in the Canvas for Continuing Education learning management system
- provide certificates of completion for Professional and Continuing Education courses
This page contains help for Canvas for Continuing Ed administrators. For step-by-step guides to administrator tasks, expand the Instructional Guides section.
Frequently Asked Questions
How can I check out super admin privileges with PAM?
If you are an admin with the appropriate access, you can follow the instructions in the Privileged Access Management (PAM) Tool job aid to check out super admin privileges.
How do I enroll an instructor into a course shell so that they can begin building their course?
Refer to the Add an Instructor to a Course instructional guide for detailed instructions on enrolling an instructor into a course shell.
I need help troubleshooting a payment or refund issue. Who do I contact?
If you access to the Nelnet Commerce Manager and are experiecing issues or have questions, contact merchant@osu.edu.
If you do not have access to the Nelnet Commerce Manager, contact your Unit Fiscal Office/Officers for assistance.
My student did not receive an email confirmation when registering for an account or a course. What do I do?
Refer to the Resend an Email Confirmation job aid for detailed instructions on resending the student's email confirmation.
Who do I contact for further assistance with Canvas for Continuing Education?
Contact the Professional and Continuing Ed team at PCEpartners@osu.edu for assistance with topics not covered in help documentation.
Alternatively, administrators can use the Canvas for Continuing Ed channel of the eLearning Affiliates team in Microsoft Teams to post questions and search for questions that have been asked previously. For those who need access to this team, please email PCEpartners@osu.edu.