Next Round of Workstation Updates Begin 11/19
This article applies to Managed IT partners.
The next round of software updates is now available to install for OCIO-managed workstations via Software Center (for Windows PC) or Ohio State Application Self Service (for Mac).
The IT Service Desk will remotely deploy these updates on Friday, November 19 which will require you to restart your machine and/or close applications. You can make these updates at your convenience prior to Friday via your appropriate software update application to avoid interruptions that could occur from an automatic update.
Proactively update your workstation at your convenience:
For Windows PCs using Software Center/Microsoft Endpoint Manager:
Microsoft Endpoint Manager Knowledge Base Article
For Macs using Ohio State Application Self Service/JAMF:
JAMF Self Service Knowledge Base Article
What to expect if you do not update in advance:
Windows PC users will begin receiving prompts to reboot on Friday, November 19 if your device is turned on and you are logged in. Windows users can delay the reboot for up to 24 hours.
Mac users begin receiving prompts to reboot on Tuesday, November 16, and can delay reboot until receiving a final notification on Friday, November 19. At that time, you will have 60 minutes to reboot. After the end of 60 minutes, your Mac will reboot automatically. Mac users will receive specific application updates separately (e.g. Adobe, Microsoft Office products). These are currently available in Ohio State Application Self Service. If you do not update by Friday, November 19, a pop-up dialogue box will appear the next time you open the app. You will have 60 minutes to close and reopen the app before being forced to do so.
In addition to our routine monthly patches, we will also be deploying Crowdstrike Falcon only to OCIO-managed Macs. This is the antivirus component of our new endpoint protection tool. We will also be removing the current antivirus software Microsoft Defender for Endpoints (MDE). You may notice some different icons following the normal monthly reboot(s).
These timelines can change depending on when you turn on and log in to your device.
*Note: Updates and patching may occur outside of this window when software/applications have security issues that need to be addressed immediately.
The list of software items to be updated this month includes:
- Mac OS Updates
- Windows Updates
- Office Updates
- Google Chrome
- Mozilla Firefox
- Opera browser
- Microsoft Edge
- Zoom clients
- Adobe Acrobat
- Adobe Reader
- Crowdstrike AV for Mac
If you have any exception requests or questions, please contact the IT Service Desk via the ITSD portal, or contact 614-688-4357 and press option 3 for Managed IT partners. Reference change number CHG0073457.