MacOS Catalina Now Available in Self Service

The following applies to all Managed IT Services partners

The MacOS Catalina update is now available in JAMF Self Service for all OCIO-managed Mac devices. You can install this update at your convenience now through Tuesday, September 1. On September 1, you will be required to install the update if you have not already done so and will be notified via a pop-up screen.

This installation requires a reboot that could take up to one hour. Installing the update prior to September 1 using Self Service allows you to plan around that reboot so that your work is not disturbed. View KB06124 for instructions on how to install the MacOS Catalina update via JAMF Self Service.

In addition to updating your device so you can access new features like Screen Time, more compatibility with iPad and improved security. We recommend keeping your MacOS updated for security purposes.

Please note, 32-bit apps are no longer supported with MacOS Catalina. If you rely on a 32-bit application please submit an exception after reviewing Knowledge Base article KB06156. Submit your exception in Service Now. You must be logged in to view the article and submit an exception.

If you have any questions, please contact the IT Service Desk by phone at 614-688-HELP (4357) press option 3, by email at, or by logging in online at