When you contact the IT Service Desk for support, you want answers quickly. To help reduce delays and connect requests with the team best equipped to resolve them, the Office of Technology and Digital Innovation (OTDI) is introducing a new Rapid Response Form.
Over the next 6 months, all PureConnect contact centers will move to Genesys Cloud CX.
The Office of Technology and Digital Innovation (OTDI) will be upgrading all contact centers to Genesys Cloud CX contact center. This will involve onboarding users to this new product on a unit-by-unit basis. We will be reaching out regarding important dates and training. You will be able to access your old call logs (data) in PureConnect for up to one year after the switch to Genesys.