Genesys Cloud CX replacing PureConnect
Over the next 6 months, all PureConnect contact centers will move to Genesys Cloud CX.
The Office of Technology and Digital Innovation (OTDI) will be upgrading all contact centers to Genesys Cloud CX contact center. This will involve onboarding users to this new product on a unit-by-unit basis. We will be reaching out regarding important dates and training. You will be able to access your old call logs (data) in PureConnect for up to one year after the switch to Genesys.
Genesys Cloud CX is a web-based contact center. You will notice the biggest differences in the interface and user experience. Training on the new product, Genesys Cloud CX, is currently available in the Administrative Resource Center. We will be in touch directly with your unit before making any technical changes.
Please review some of the available training:
If you need additional help, the IT Service Desk offers 24-hour support, seven days a week: