IT Transformation Project

• Moved to OCIO services in December: Members of the Finance department (100% complete)
• FST: Deployed 73 of 84 new grad student computers
• Moving to OCIO services next: Human Resources, Academic Programs, Marketing and Communications, FABE, IT, AEDE

• Wi-Fi implementation complete in 11 buildings
• Start process to bring fiber backbone to 15 buildings
• ATI: All labs (86 computers) moved to OCIO services during winter break
• Moved to OCIO services in December: DPS
• Moving to OCIO services next: Finance, Human Resources, Marketing and Communications, ATI, IT

• Network connections complete in 35 counties
• Moved to OCIO Services in December: Trumbull
• Planning kicked off with the following counties: Clermont, Hamilton, Morgan, Perry, Ottawa, Seneca
• Next counties to kick off: Meigs, Vinton, Washington, Noble

See state-wide map below for additional details

• Food, Agricultural and Biological Engineering: Configured a computer to be able to connect to a TGA Q50, a device that acquires the thermal decomposition of materials, and a TGA Q20, a differential scanning calorimetry device
• Animal Sciences: Implemented the backup computer for their feed system when the primary computer stopped working
• Animal Sciences: Fixed a remote desktop issue so they could connect to the MCIC bioinformatics environment

• Assisting OARDC Directors Office and graduate students to coordinate carpooling between the Columbus and Wooster campuses
• Worked with Digital Flagship team to deploy iPads to incoming students at ATI
• In collaboration with the Research Computing team, developing a variety of platforms to support researchers in need of high-performance computing using AWS and the Ohio Supercomputer Center
• Made modifications and supported the CFAES Research Competitive Grants Program for this year’s SEEDS grant proposals

A: Correct. The CFAES Help Desk website (ithelpdesk.cfaes.ohiostate.edu) now redirects to the OCIO Self Service Site at go.osu.edu/IT.

On the OCIO Self Service site, you can get help with any IT issues by submitting a ticket or ordering services that you need. To get started, log in to the site using the button on the right side of your screen.

Submit a Ticket

If you are having IT issues and need assistance, you can click the large red “Need some help?” button that appears on the dashboard after you have logged in. You will see various categories to select from to report your issue. If your issue does not fall under one of those categories, just select “Other” and provide details about your request. You can also select “Get Help” from the menu on the left side of the screen and select to submit a ticket. A list of categories will appear to select from, including CFAES specific items. Click the following link to view a brief training module on how to submit a ticket: Submitting a Ticket.

Order Services

If you need to order a service, click the Order Services button in the menu on the left side. You can select from a wide range of service options. Common requests like event support, loaner devices, file share, and print share appear under the Client Computer Services menu. Click the following link to view a brief training module on how to order services: Ordering Services.

A: You can now call 614-514-IT4U (4848) 24/7 to speak to someone immediately who can route your request appropriately. If it is after normal business hours, your call will be answered by IT Service Desk staff who can assist with many core and common issues directly over the phone. They can also escalate more specialized, unique, or complex issues to one of the on-site support staff for follow up and resolution.