The MITS program was built on the foundation of the university IT strategy. Managed IT Services are divided into three categories to provide transparency and flexibility to our partners: Core, Consumable and Unique.
Core
The IT services, computer and support every employee needs to do their job:
- Per person cost calculated once per year based on OSU census
- Billed monthly and recalculated each year to recover the actual cost to deliver services
- Predictable costs
Core Services
- One standard Windows or Apple laptop refreshed every four years
- IT Service Desk (ITSD) support – email, phone, in-person desktop support
- Managed Network Service (wired and wireless network connectivity)
- Active Directory Services
- Endpoint Management Services
- Regular proactive AV checks in classrooms and meeting spaces
- In-room Support and Troubleshooting of AV issues
- Risk and Compliance support
- Dedicated Relationship Manager
- MITS Dashboards for transparency to help data-driven decisions
- Asset management
- Professional services (Communications, Project Management, and Solutions Engineers for unique needs)
Consumable
IT services provided on an as-needed basis:
- On-demand, metered pay-as-you-go services with metrics provided to partners through dashboards and reports to show trends of consumption
- Billed monthly with unit rates multipled by consumption
- Flexible costs
Consumable Services
- Upgraded Devices
- Second Devices
- Proportional ITSD Support (as more devices are added)
- Storage/Off-site Backup
- Physical Servers
- Virtual Servers
- Web Hosting
- OSUNet
- Telephone/Call Center Services
- More consumable services are available as needed and are determined while working on the Service Level Agreement between partners.
Unique
IT services provided on an as-needed basis:
- On-demand, metered pay-as-you-go services with metrics provided to partners through dashboards and reports to show trends of consumption
- Billed monthly with unit rates multipled by consumption
- Flexible costs
Consumable Services
- Upgraded Devices
- Second Devices
- Proportional ITSD Support (as more devices are added)
- Storage/Off-site Backup
- Physical Servers
- Virtual Servers
- Web Hosting
- OSUNet
- Telephone/Call Center Services
- More consumable services are available as needed and are determined while working on the Service Level Agreement between partners.
Current Partners
Managed IT Services Current Partners
- Administration and Planning
- Department of Public Safety
- Facilities Operations and Development
- Planning, Architecture and Real Estate
- Facilities Information and Technology Services
- Transportation and Traffic Management
- UniPrint
- WOSU Public Media
- Board of Trustees
- Business and Finance
- College of Food, Agriculture, and Environmental Sciences
- College of Public Health
- College of Social Work
- John Glenn College of Public Affairs
- Moritz College of Law
- Office of Academic Affairs
- Academic Programs
- Graduate School
- Office of International Affairs
- Ohio State Online
- Strategic Enrollment Management
- Student Academic Excellence Administration
- Undergraduate Education
- Office of Communications
- Office of Government Affairs
- Office of Human Resources
- Office of Legal Affairs
- Office of Marketing
- Office of the President
- Ohio State Lima
- Ohio State Mansfield
- Ohio State Marion
- Ohio State Newark and COTC
- Translational Data and Analytics Institute
- University Libraries
- Wexner Center for the Arts
Managed Network Only Partners
- College of Arts & Sciences
- College of Dentistry
- College of Education & Human Ecology
- College of Veterinary Medicine
- Office of Advancement