How to Solve Common Beginning of Term IT Issues

The IT Service Desk is available at the BuckeyeBar during business hours and by phone at 614-688-4357 (HELP) around the clock to help you solve technology problems. At the beginning of the term we get numerous requests for password resets. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information or visit our self-service site. Below are solutions to some of the most common problems.

Forgotten Passwords and User Names

Password Synchronization
Your Ohio State username and password is synched to the following resources:

If you have read this article and are still experiencing difficulties, please contact the IT Service Desk by phone 614-688-HELP (4357), by email at or by logging in online at