How to Solve Common Start-of-Term Technology Issues

The IT Service Desk is available at the BuckeyeBar during business hours and by phone around the clock to help you solve technology problems. At the beginning of term, we generally get numerous questions about the same few services. We are here to help if you need it, but often users can fix problems more quickly on their own if they have the correct information. Below are solutions to some of the most common problems.

In addition, The Buckeye Bar and Tech Hub will offer limited support August 17, 2017 through September 9, 2017 due to increased customer volume. During that time they will only offer support for the following services:

  • Account Activation
  • Password Resets
  • Wireless Connectivity
  • Email Setup/Activation
  • Software/Token Pickup

Normal support will resume on September 11, 2017.

Wireless Setup
Secure Wi-Fi is provided for students, faculty and staff via the encrypted network osuwireless. To connect:

If you do not have Internet connectivity:

  1. Connect to the open Wi-Fi network, WiFi@OSU
  2. Open a web browser and go to
  3. Upon being redirected to a login page, click on Connect to osuwireless to have your device automatically configured

The osuwireless configuration utility successfully configures numerous device types. However, in the event the configuration utility does not work, you may choose one of the popular operating systems below for instructions on manually configuring your device for osuwireless.

Please visit for answers to frequently asked questions.

Forgotten Passwords and User Names

Password Synchronization
Your Ohio State username and password is synched to the following resources:

If you have read this article and are still experiencing difficulties, please contact the IT Service Desk