If you don’t plan a learning assignment correctly, things can go wrong. Review common problems and potential paths to solutions.
Learner was not assigned training
If a learner was not assigned training, was the learner included in the group or list of learners? Were learners reviewed before assignment? Was the group constructed correctly? Did you review your assignment using the Generate Initial User List button?
Learner assigned training they were not supposed to be assigned
If a learner was assigned training they were not supposed to be assigned, was the learner included in the group or list of learners? Were learners reviewed before assignment? Was the group constructed correctly? Did you review your assignment using the General Initial User List button?
Learner doesn’t know why they were assigned training
If a learner doesn’t know why they were assigned training, was your communication detailed enough to provide all the information?
Learner reassigned training they just completed
If a learner was reassigned training they just completed, were users reviewed before assignment to exclude learners who recently completed the training? Was the group constructed correctly? Was the requirement to retake training even if previously completed communicated to learners?