Purpose
Some courses in BuckeyeLearn feature course ratings and reviews, allowing users who complete the training to provide a 1 to 5-star rating and feedback. This functionality is available only for online classes, and not all courses will have it enabled.
The purpose of the Course Ratings and Reviews functionality is to collect user feedback on eLearning courses to drive continuous improvement. Organizational Unit administrators can report on these ratings and reviews, using the insights to advocate for course enhancements with leadership or Subject Matter Experts.
The Course Ratings and Reviews standards ensure that feedback is constructive, relevant, and focused on the course content. These standards foster an environment of continuous improvement and high-quality eLearning experiences by gathering meaningful insights from learners.
Intended Use
The Course Ratings and Reviews functionality is intended to:
- Gather constructive feedback on the course content, structure, and delivery
- Highlight aspects of the training that learners found particularly effective or beneficial
- Identify areas where the training could be improved to enhance the learning experience
- Provide insights to course developers, subject matter experts, and unit leadership for ongoing development and refinement of eLearning in BuckeyeLearn
Review Standards
To maintain the quality and relevance of the reviews, the following standards must be adhered to:
- Focus on Training Content and Delivery: Reviews should exclusively address the course material, its organization, the effectiveness of instructional methods, and the overall learning experience
- Constructive Feedback: Comments should be constructive, offering specific examples of what was beneficial or suggesting improvements
- Professional Language: Reviews must be written in a professional manner, free of offensive language, personal attacks, or inappropriate content
- Relevance: Feedback should be directly related to the training itself. It should not include comments or complains about BuckeyeLearn as a system, the requirement to take the training, or anything unrelated to training course being reviewed
Examples of Appropriate Reviews
- "The course provided clear and concise information on data privacy laws, with practical examples that were easy to understand."
- "I found the interactive quizzes very helpful for retaining information. However, I think adding more real-life case studies could improve the learning experience."
- "The instructor explained the concepts very well, but the pacing was a bit too fast in the final module."
Examples of Reviews to be Removed
- Off-Topic Complaints: "I shouldn't have to take this training; it's a waste of time."
- Nonsensical Comments: "Blah blah blah, I don't care."
- Offensive Language: "This course was [expletive]. The instructor has no clue what they're talking about."
- Filler Characters: "."
- Irrelevant Content: "I had a bad day and couldn't focus on the course."
Review Moderation
Reviews will be monitored and moderated on a biweekly basis to ensure compliance with these standards. Any review that violates the guidelines will be removed from the system.
Conclusion
By adhering to these standards, we aim to create a valuable feedback loop that enhances the quality of our eLearning offerings. We appreciate the time and effort our learners put into providing thoughtful and constructive reviews, as they are essential for our continuous improvement.