Communication Requirements
Without adequate communication to learners, you and the BuckeyeLearn Support team may receive many questions from learners. Communication to learners should include
- The title of the course being assigned
- Why the training is being assigned
- When the training is due, if applicable
- Contact information for a person in your area to answer learners’ questions
- A deep link to learners’ transcripts or other instructions for accessing the training
- IT Service Desk or local IT contact information for learners to get technical assistance
Communication Examples
Use the examples below as starting points for your own communications to learners about learning assignments. Replace sections in italics with the correct information from your learning assignment.
Single course assigned
You have been assigned the training COURSE TITLE, which must be completed by DUE DATE. Visit your BuckeyeLearn transcript to begin your training.
You have been assigned this training because REASON. If you do not understand why you have been assigned this training, please contact your supervisor/other person with contact information.
For technical support, please contact your local IT support or the IT Service Desk by phone 614-688-4357, email at servicedesk@osu.edu, or online Self Service.
Multiple courses assigned
You have been assigned the training:
- COURSE TITLE
- COURSE TITLE
- COURSE TITLE
It must be completed by DUE DATE. Visit your BuckeyeLearn transcript to begin your training.
You have been assigned this training because REASON. If you do not understand why you have been assigned this training, please contact your supervisor/other person with contact information.
For technical support, please contact your local IT support or the IT Service Desk by phone 614-688-4357, email at servicedesk@osu.edu, or online Self Service.
Course assigned they may have already taken
You have been assigned the training COURSE TITLE, which must be completed by DUE DATE. Visit your BuckeyeLearn transcript to begin your training.
You have been assigned this training because REASON. You may have completed this course in the past, but you are required to retake it due to REASON. If you do not understand why you have been assigned this training, please contact your supervisor/other person with contact information.
For technical support, please contact your local IT support or the IT Service Desk by phone 614-688-4357, email at servicedesk@osu.edu, or online Self Service.
Video or material course assigned
You have been assigned the training VIDEO OR MATERIAL TITLE, which must be completed by DUE DATE. Visit your BuckeyeLearn transcript to begin your training.
You have been assigned this training because REASON. If you do not understand why you have been assigned this training, please contact your supervisor/other person with contact information.
When you have watched the video/material, be sure to return to your BuckeyeLearn transcript to mark your training complete. If you do not, you will not be marked as having completed the training.
For technical support, please contact your local IT support or the IT Service Desk by phone 614-688-4357, email at servicedesk@osu.edu, or online Self Service.