Current Openings
Staff Openings
Thank you for your interest in joining our team. The list below highlights current priority OTDI positions. Visit the Careers at Ohio State page for a comprehensive list of open jobs at Ohio State. If you don't see a match, please know that we update our postings regularly.
Priority Positions
Front Desk Student Assistant at Mount Hall
Standing Student Employment Positions
We employ more than 150 student employees with a variety of skillsets. Some students answer calls and guide customers, others work alongside staff on technology-based projects. Hiring managers post positions on a wide range of websites — including Student Financial Aid and Federal Work Study (login required) — to target a diverse population of student candidates. Many of our Student Administrative Assistants are recruited from the Fisher College of Business Job Board. Overall, our hiring managers tap into the many job boards provided by colleges within the university to identify a diverse group of talented students who help us do important work every day.
IT Service Desk - Student Analyst
As a member of the IT Service Desk team, the Student Analyst provides professional, knowledgeable, and courteous support to Ohio State students, faculty and staff members requesting assistance through our inbound IT support channels servicedesk@osu.edu and 614-688-4357 (HELP).
Hours:
The work schedule is flexible around classes and commitments within current hours of operation (Note: during training period hours are mainly between 8 a.m. - 5 p.m.):
- 7:00 a.m. to 8 p.m. - Monday through Thursday
- 7:00 a.m. to 6 p.m. - Friday
- Weekend hours - Some weekend work shifts are available.
Pay range:
- Position starts at $12 per hour.
Description duties:
- Areas of support include password assistance, multi factor authentication assistance, and general help desk support.
- Incoming work is approximately 80% phone support and 20% follow-up work through a dispatch queue.
- Work remotely with all necessary equipment being provided.
Email servicedesk@osu.edu if you have any questions.
Student Asset Analyst
Hours: The work schedule is flexible around classes and commitments within current hours of operation, Monday - Friday 8 a.m. - 5 p.m.
Pay range: Starting at $12.00 per hour
Description of duties:
The Asset Management team, part of OTDI, provides computing devices for our Managed IT Services customers and the Student Technology Loan Program. The Student Asset Analyst employee works to ensure timely and responsive support for these userbases by providing professional, knowledgeable, and courteous assistance to the Ohio State community.
Responsibilities:
- Equipment deliveries and equipment surplus pickups 30%
- Maintain inventory of stock (imaging, cleaning, kitting/packing devices) 30%
- Accept equipment deliveries and unpack stock 20%
- Using ServiceNow and internal communication tools to maintain workflow 10%
- Weekly trips to Micro Center and TechHub to drop off and pick up warranty repair 10%
Required Qualifications:
- Valid driver's license and able to pass a background check.
- Ability to lift and move 50 pounds
- Ability to work both independently and as a member of a team
- Knowledge of desktop, laptop, and mobile computing operating environments
- On site work to be performed at Mount Hall and OSU campus
- Positive attitude
- Attention to detail
- Customer service
Desired qualifications:
- Familiarity with OTDI services helpful
Location: On site at Mount Hall
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Classroom and Digital Union Support Tech
Hours: Part time student position (up to 28 hours per week and 38 during summer terms when not taking classes)
Pay range: Starting at $12.00 per hour
Description of duties:
Provides customer service and incident support in classrooms and Digital Union computer labs by assisting faculty, staff and students with instructional technology, software use, and classroom AV systems. This includes, but is not limited to LCD projectors, computing devices, annotation devices, document cameras, video playback devices, integrated A/V systems, video conferencing, media support, lecture capture tools, digital content creation, and video and audio editing software. Troubleshoot problems within desktop, laptop and mobile computing environments, including Windows, OSX, iOS, and Android. Provide assistance with basic network troubleshooting, such as wireless setup. Performs daily maintenance of classrooms and labs, tracking classroom maintenance using LE provided tools. Position includes occasional heavy lifting. Training will be provided, but previous experience with any of these tasks are preferential.
Required qualifications:
Comprehensive knowledge and appropriate training in a diverse range of current learning technologies. Strong customer service and communication skills. Experience with incident management, resource management and problem resolution.
Desired qualifications:
Experience in instructional technology installation and support strongly desired. General computing background desired. Knowledge of national and global technology trends helpful.
APPLY
OTDI Network Hardware Infrastructure Student Assistant