Next Round of Workstation Updates Begin November 15

This article applies to Managed IT partners

The next round of software updates is now available to install for OTDI-managed workstations via Software Center (for Windows PC) or Ohio State Application Self Service (for Mac).

The IT Service Desk will remotely deploy these updates on Monday, November 28 which will require you to restart your machine and/or close applications. You can make these updates at your convenience prior to then via your appropriate software update application to avoid interruptions that could occur from an automatic update. 

Proactively update your workstation at your convenience: 

For Windows PCs using Software Center/Microsoft Endpoint Manager:
Microsoft Endpoint Manager Knowledge Base Article(link is external)(link is external)
 
For Macs using Ohio State Application Self Service/JAMF: 
JAMF Self Service Knowledge Base Article(link is external)(link is external)

What to expect if you do not update in advance: 

Windows PC users will begin receiving prompts to reboot on Monday, November 28 if their device is turned on and they are logged in. Windows users can delay the reboot for up to 24 hours. 

Mac users begin receiving prompts to reboot on Tuesday, November 15, and can delay reboot until receiving a final notification on Friday, November 18. At that time, they will have 60 minutes to reboot. After the end of 60 minutes, their Mac will reboot automatically. Mac users will receive specific application updates separately (e.g. Adobe, Microsoft Office products). These are currently available in Ohio State Application Self Service. If they do not update by Friday, November 18, a pop-up dialogue box will appear the next time they open the app. They will have 60 minutes to close and reopen the app before being forced to do so.  

These timelines can change depending on when you turn on and log in to your device. Note: Updates and patching may occur outside of this window when software/applications have security issues that need to be addressed immediately.

Software items to be updated this month: 

  • Mac OS Updates
  • Windows Updates
  • Office Updates
  • Google Chrome
  • Mozilla Firefox
  • Opera browser
  • Microsoft Edge
  • Adobe Acrobat
  • Adobe Reader
  • Zoom
  • Always-On VPN
  • Symantec DLP

For additional help, contact the IT Service Desk and reference change number CHG0083838.