Expand Shared Directory and Endpoint Service Footprint

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Accomplishments

July 2024 to December 2024

  • Conducted  and completed two end-user device pilot programs, gathering valuable feedback. 
  • Migrated over 2,000 end-user devices to the Shared Directory and Endpoint Services (SDES), achieving a 99% satisfaction rate among participants. 
  • Enhanced error logging during migrations to provide better support for participating IT departments. 
  • Migrated 99% of eligible lab and classroom devices (1,500+) in Columbus, Wooster, Lima, Marion, and Mansfield, with Newark and COTC scheduled for summer 2025. 
  • Upgraded kiosk functionality to improve user experience and security. 
  • Began migrating OTDI servers, appliances, and applications to SDES. 
  • Significant progress was made in automating group creation via ServiceNow and transitioning administrative accounts to SDES, streamlining operations.