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Customizing Columns

When viewing records from a list view,  the update  personalized list tool 

Gear Icon in Service Now

 enables users to customize columns.

control bar at the top of the interface highlighting the gear icon

 

1. Select the update personalized list tool 

Gear icon for settings

 .

Personal list columns window to control which columns appear

The personalized list dialog box will appear.

2. Select column(s) from either the Available or Selected list.

3.  Select add button 

right pointing arrow to move columns from the left of the window to the right

 to move  selected columns  to your personalized list or the remove button 

Left pointing arrow to remove columns from the right side of the window

 to remove selected columns.

 The move up button 

Up pointing arrow to move columns up in priority for appearance

 or move down button 

Down pointing arrow to move columns down in priority for appearance

 can selected to arrange the column order.

Repeat steps 2 and 3 as needed to achieve desired column(s).

4. Select the OK button 

Ok button to move forward and apply changes

 when complete.

The window will close and the list will refresh. The list will show the new column(s).

Screen shot of columns changed to a different order

To return columns to the default settings.

1. Select the update personalized list tool 

Gear icon

.

2. Select the Reset to column defaults button 

button used to reset columns to their default settings

.

Personalize List Columns window with the Rest to column defaults button highlighted

If the Reset to Column Defaults button isn't visible then you are viewing the default columns.

Screenshot of columns in default order

The window will close and the list will refresh. The list will now show the default columns.