Tips for Managers

To keep reduce the spread of COVID-19, those who can accomplish their job duties removely are telecommuting until it is safe to return to campus. This can be challenging to manage, but we have technology that can help.

  1. Get help: Contact your local IT support for help assisting team members who need hardware at home. Connect with your HR staff for guidance if you are uncertain about how to handle requests.
  2. Keep regular hours: Make those hours known. If you use Skype or Microsoft Teams, it will broadcast your availability based on your calendar.  If you're new to Skype for Business, you may want to visit our Knowledge Base to learn how to get the most out of the tool and how to fix common problems.
  3. Be available: Be sure your team members know when you’re available, and the best way to reach you. – email, instant messaging, cell phone, etc.
  4. Get on the same page: Establish standard practices within your team to maintain communication. Choose a standard technology – whatever works for your team – so everyone knows how to stay connected and updated.
  5. Address common concerns: If you are finding a common concern, anything that multiple people have raised, address it using the baseline communications tool you have established as the best way to stay in touch.
  6. Connect with your team: Continue team meetings and one-on-one meetings with team members. Move these meetings to Skype or Teams as appropriate and necessary.  Zoom is a viable alternative, but we recommend using  Skype or Teams for business purposes instead of Zoom, We want to keep CarmenZoom free of non-academic traffic so it is available for classes and other academic needs. 
  7. Collaborate: Use collaboration tools to share work and keep work teams and project teams updated on progress and stay on track. We recommend Microsoft Teams.
  8. Maintain boundaries: Set standard rules for escalating person-to-person communications. There may be legitimate reasons to communicate via cell call or text, but caution your staff to respect boundaries; not every message is urgent.
  9. Walk the talk: Reinforce communication norms. If you don’t do it, don’t expect anyone else to.
  10. Be flexible: Different environments, different job duties and new developments mean employees will have different needs. Please work with each employee individually to ensure they have the technology they need to do their job.