Tech Access

To successfully work remotely, you will need a reliable internet connection and the right tools. If you determine technology problems may prevent you from working remotely, check with your departmental or college IT for support.


Staying Connected

Collaboration Tools

The university has several tools available for communication and collaboration, all of which can be used anywhere you have an internet connection.

  • Office 365: Access email, store and share files, communicate with your coworkers or students, schedule meetings, track your to-do lists and more by integrating applications and downloading them on up to five devices. Some key communication tools from Office 365:
    • *Skype for Business allows you to connect and meet virtually. You can have calls forwarded to your mobile device for convenience. **We recommend using Skype for business purposes instead of Zoom, We want to keep CarmenZoom free of non-academic traffic so it is available for classes and other academic needs. 
      • Tips and Tricks: If you're new to Skype for Business, you may want to visit our Knowledge Base to learn how to get the most out of the tool and how to fix common problems.
      • Meeting Overlap: Having problems with Skype meeting overlap? "Meeting overlap" is when  attendees for your next meeting call in early, putting them in the meeting immediately preceding the one they want to attend. You can prevent this from setting up meeting options to create a private meeting space where you control the permissions for that individual meeting. This will also assist in prohibiting "meeting overlap" where attendees for your next meeting accidentally end up in a meeting immediately preceding Visit our Knowledge Base for more information.
      • Location Tracking for 911: When using Skype for Business on campus, it notes your locations so if you make a 911 call through Skype it can direct first responders to your location. If you are using Skype at home, be sure to set your location for accurate 911 services. Details are available in our Knowledge Base.
    • Microsoft Teams: Use Teams for group collaboration, chat, video conferencing and as a platform hub. 
  • Zoom: Use CarmenZoom for academic purposes, such as classes, consultations and work group meetings.
    • New! We are now offering a library of Zoom backgrounds to help you tap into into Buckeye pride. The Zoom backgrounds are available here and in the the downloads section of These backgrounds are available to the public, enabling students, faculty, staff, alumni and fans to all have access to the collection. 

Wi-Fi and Internet Connections

Ohio State is committed to providing information to help you stay connected securely.

Be Cautious Using Public Wi-Fi

Public Wi-Fi is a “free wireless” internet connection that is usually advertised by coffee shops, restaurants, airports, hotels and many other places that usually involve travel, hospitality and food. Public Wi-Fi is either secured or unsecured.

Secured public Wi-Fi:

  • Requires password to use
  • Encrypted so that outsiders won’t be able to intercept data
  • Is the better option

Unsecured public Wi-Fi:

  • Does not require a password
  • Unencrypted so that outsiders may see, or “sniff” data
  • Susceptible to attacks/may be an elaborate ruse

Public Wi-Fi usually does not require a password and offers no protection to its users. They are also easy to “clone” and create a rogue Wi-Fi access point. A rogue Wi-Fi access point is Wi-Fi that pretends to be legitimate but is controlled by someone who wants to steal your data. There is no assurance that your data is private while using a public Wi-Fi. Read more about public Wi-Fi security concerns and tips.

  1. Always choose secured public Wi-Fi over unsecured.
  2. Don’t log into password-protected sites (such as banking, social media, school, etc.)
  3. Don’t shop online
  4. Turn off automatic connectivity on your device

Using Mobile Hotspots

Many smartphones enable the creation of a mobile hotspot through tethering, accessing the phone's existing cellular data connection. Please contact your cell phone carrier to explore your options if you do not have a personal hotspot available on your current plan (some internet providers are temporarily offering expanded mobile hotspot service to customers. See below for more information).

Information about mobile hotspots available at Ohio State is at the bottom of this page.

Eduroam: National and International Access with Name.#

eduroam (education roaming) is a secure, network service provided on Ohio State campuses to provide the ability for visiting faculty and student of participating institutions to easily gain secure network access utilizing their home institution credentials. It also provides Ohio State faculty and students that will be visiting a participating institution the ability to pre-configure their device for eduroam access, making gaining secure access while away automatic.

View a map of where you can connect to eduroam with your Ohio State name.# login.

Free and Reduced-Cost Internet Options

Although Ohio State does not promote or endorse any specific vendor, if you need internet access, one of these options may be right for you.

The FCC's Keep Americans Connected Pledge

Multiple broadband and telephone service providers have signed a pledge with the FCC to ensure that Americans do not lose their connectivity as a result of these exceptional circumstances caused by the coronavirus outbreak. 

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, this company pledges for the next 60 days to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
  3. Open its Wi-Fi hotspots to any American who needs them.

Read more about which companies have signed the Keep Americans Connected Pledge.


AT&T is following the FCC pledge. All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited home internet data overage charges for AT&T Internet customers through September 30. AT&T is also offering internet access for qualifying limited income households at $10 a month through the Access from AT&T program.

BroadbandOhio: Ohio Wi-Fi Hotspot Locations

BroadbandOhio(link is external) – the state’s office dedicated to improving access to high-speed internet – has been working with providers to find public hotspot locations that Ohioans can use in areas where they may not otherwise have access to internet from home.

See a listing of free Wi-Fit locations across Ohio here(link is external).


Spectrum  is following the FCC pledge, and continues to offer Spectrum Internet Assist for low-income households that offers speeds up to 30 Mbps. To enroll in the program, call 1-844-488-8395. Spectrum has also opened free Wi-Fi hotspots at hundreds across the country to anyone who needs them. See a map here.


Comcast  is following the FCC pledge, and is providing eligible low income customers 60 days of complimentary Internet Essentials service. Comcast also offers free access to Xfinity WiFi hotspots across the country to anyone who needs them. For a map of Xfinity WiFi hotspots, visit

Sprint and T-Mobile

T-Mobile is following the FCC pledge, plus offering unlimited data to existing customers, and, coming soon, will allow all handsets to enable hotspots for 60 days at no extra charge. Sprint is now a T-Mobile company, and offers the same programs.


Verizon is following the FCC pledge, and is now offering reduced rates for Fios Home Internet 

service for Lifeline eligible customers and will waive billing charges for 60 days.


Campus Wi-Fi Offerings

Access to osuwireless and eduroam will be available in designated parking lots on each campus. This secured internet access will require your Ohio State username and password to login.

Columbus Campus

Carmack 5 Lot - West End

1080 Carmack Road
Columbus, OH 43210

Lima Campus

The Webb Parking Lot

4240 Campus Dr
Lima, OH 45804

Mansfield Campus

Riedl Hall Parking Lot

1760 University Drive
Mansfield, OH 44906

Marion Campus

Alber Student Center Parking Lot

1463 Mt Vernon Ave
Marion, OH 43302

Newark Campus

Adena Hall Parking Lot

1159 University Dr
Newark, OH 43055


Land Laboratory Parking Lot

6197 Dover Rd
Wooster, OH 44691


Connecting to Wi-Fi at Home

Using Wi-Fi at Home

Setting up secure Wi-Fi at home is easy.  The first step is to change the default administrator password, which is usually not very strong. 

It is also extremely important that you choose a secure encryption protocol. Encryption protocols are what protect your password, keys, data and all other types of information sent over the wireless connection. We strongly recommend using WPA-3 (Wi-Fi Protected Access III) where possible, WPA-2 (Wi-Fi Protected Access II) and disabling WPS (Wi-Fi Protected Setup) if not.

At home, we recommend that users:

  • Avoid using a router’s default admin password.
  • Create a strong, unique password for the Wi-Fi connection.
  • Use a Virtual Private Network (VPN) when working remotely.
  • Disable Wi-Fi Protected Setup (WPS).
  • Use the best/latest encryption available.
  • Keep the router’s firmware updated (turn auto-updates if available).

Importance of Wi-Fi Passwords

The Wi-Fi password is a pre-shared key (PSK) that ensures the privacy and protection of your data and internet connection.

Your Wi-Fi password is important to ensure that the data flowing to and from your internet connection is secure from outsiders. It also ensures that your internet connection is private; you wouldn’t want a stranger using your internet connection! 

If your Wi-Fi is not password protected or if your password is weak, a stranger can connect to your Wi-Fi router and use your internet connection, potentially even to conduct illegal activities. If this were to happen the authorities would knock on your door to ask questions.

1. Have a password.

This may be hard to believe, but many people still insist on not securing their own Wi-Fi at home. The first step to defending your data and internet connection is to set up any type of defense at all.

2. Have a strong password.

Password cracking is literally a science. A password that is difficult to guess (through social engineering and open-source intelligence gathering) and also difficult to brute force (by being long enough and relatively complex) is a strong password.

Ohio State recommends:

  • At least 8 characters long
  • A mix of CAPITALS, lowercase, numb3r5, and $ymbol$.
  • To avoid using common dictionary words such as “football” or “password”. Check the most common passwords to avoid.
  • Cycling passwords every 90-180 days (Ohio State’s standard is to cycle passwords at minimum, in 180-day increments.)

Please note: Many routers are shipped with default passwords such as “admin” or “password.” It is important to change these defaults as soon as possible. Manufacturer specifications, including default passwords, are freely available on the internet. We recommend changing both factory passwords and the factory SSID (Service Set Identifier, or the Wi-Fi “name” that pops up when scanning for available Wi-Fi).

Also, some new routers are shipping with complex, unique passwords. It is still a good idea to change these as well as the SSID. Consult your user manual or ISP to get directions on how to change your password.