When Workday first went live at Ohio State in January 2021, many help resources were put in place by the Enterprise Project team to ensure the user community could obtain assistance as quickly as possible. One of the most frequently used items is the Workday Help and Support page which helps users to determine the best help channel to use based on what they’re experiencing.
How you obtain Workday help isn't changing, but the Workday Help and Support overview page is moving from the Enterprise Project website to the Administrative Resource Center (ARC). If you’ve posted or shared the old project website link, please redirect links and your colleagues to the new ARC resource link: admin.resources.osu.edu/workday/get-workday-help .
The Office of the Controller will be hosting a Finance Office Hours geared towards Cost Center Managers and Accountants on Tuesday, May 25 from 10:30 a.m to noon. Representatives from the Controller’s Office, Office of Financial Planning and Analysis (FP&A), Supply Chain, Payroll and Enterprise Business Solutions (EBS) will be available to provide updates and answer questions.
Workday will be unavailable due to planned quarterly maintenance on Saturday, May 22, from 2 a.m. to 2 p.m.
Kronos and external dormakaba time clocks will be available, but employees using Workday to clock in and out should enter their hours once Workday is available again. See the full NewsLink article for additional Health System Supply Chain user downtime reminders.
Previously, when users clicked “Save for Later” on the review step of a Miscellaneous Payment Request, the request would incorrectly cancel the event and update the Document Status value to “Draft.” Now, when users select “Save for Later” during the review step, the request updates the Document Status to “In Progress.” Users will then see the business process step as “Saved for Later.”
For colleges and units submitting Internal Service Delivery (ISD) for low dollar amounts, you can now submit under one Internal Service Delivery transaction . The routing has been updated for approval at the line level and not on the ISD total amount, regardless of the number of lines. It’s still recommended to create a single unique ISD for any line amount that’s greater than or equal to $3,000 to ensure the appropriate approval is obtained.
eActivity Awards reports are now available via Tableau Server. These reports cover award activity since Workday was implemented in January 2021. The Proposals and Expenditures components of eActivity will be available soon.
The information available and the intended use of eActivity Awards has not changed. However there are some differences from the legacy eActivity Award report including separate Summary and Detail reports.
On Saturday, March 13, the first of two annual Workday releases will take place. Named 2021R1, it is the first Workday release of 2021, and the first update since Workday go-live at Ohio State. Workday will be unavailable on Saturday, March 13, from 2 a.m. to 10 a.m. while the release is applied.
The most significant changes in 2021R1 are related to Payroll and affect campus biweekly employees who use Workday time tracking. A Workday 2021R1 job aid is available in the Administrative Resource Center (ARC) that explains the system changes. Additionally, the job aid has a section that breaks out changes by specific audiences, so you can quickly skim to see how you are affected.
Please note that information available about the 2021R1 update continues to develop and evolve over time, so it’s recommended to review the job aid frequently to stay apprised of the latest changes. The job aid will have a “last updated” date for reference. See the full NewsLink article for additional details.
Health System Supply Chain users should note important information contained in the full NewsLink article.
To ensure prompt and correct delivery of goods, Workday now verifies that the Deliver To location for a requisition includes a floor or room number. No action can be taken on a requisition if the Deliver To location fails this validation. The error message includes help text explaining why the action cannot be taken.
For new requisitions, this change is straightforward. Requesters will be unable to save or submit a requisition without an appropriate Deliver To location.
For requisitions in progress (any status except Successfully Completed), this new validation will prevent any action including updates, review, or approval from being processed if the Deliver To does not include a floor or room number. Help text is included in this instance as well although the fix may not be as clear. See the full NewsLink article for instructions on handling requisitions in progress.