Internal Service Providers

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New Job Aid: Internal Order Supplier Invoice Printing

A new Internal Order Supplier Invoice Printing job aid (login reqired) has been published in the Administrative Resource Center (ARC). The job aid provides instructions for how Internal Service Providers can print their invoices in Workday to an OSU formatted PDF printed version.

Reminder: Internal Order Billing for Internal Service Providers

Beginning with goods and services provided in October, Internal Service Providers (ISPs) should now use the new Internal Order Billing (IOB) process in Workday to invoice other internal departments or units at Ohio State. In addition to being aware of the resources and key dates and described below, review the original NewsLink post for this change .

Internal Service Delivery (ISD) should still be used to bill for goods and services provided in September. The ISD process will be decommissioned on October 31, 2023 . All ISDs must be submitted by 5 p.m. on October 31 .

Training and helpful resources:

Internal Suppliers - Looking for a list of internal suppliers? Search the list of Internal Suppliers at the Find a Supplier website (login required). For Internal Billing Specialists - Virtual training will be posted to the Internal Order Billing Teams Channel the week of October 16 . Virtual lab sessions are being offered from 2 - 3 p.m. on October 19 and October 26 to answer any questions as ISPs go live. Use the Teams link to join the meeting (Meeting ID: 249 387 856 623 and Passcode: TSW2SB) Job aids are available in the Administrative Resource Center (ARC). Answers to frequently asked questions have been added to the job aids. Create and Edit Supplier Invoice for Internal Order Billing EIB for Supplier Invoice for Internal Order Billing Reporting - Internal Order Billing Cancel an Internal Service Delivery Questions? - Submit questions to ctl-fdmrequests@osu.edu . Those with the internal billing specialist security role can also submit questions to the Internal Order Billing Teams channel chat .

New Internal Billing Process Affects Balances on Financial and Grants Reporting  

As part of the new internal order billing process which goes live on October 1, 2023, units will see purchase order encumbrance amounts liquidate based on the internally billed/supplier invoice amounts. Therefore, the new process will accurately reflect the balances on financial and grants reporting. Once we are transitioned to the new process, the Controller’s office will no longer do a mass monthly close of internal purchase orders.

New Internal Order Billing for Internal Service Providers 

Coming in October 2023, Internal Service Providers (ISPs) will use a new process in Workday to invoice other internal departments or units at Ohio State. The Internal Order Billing (IOB) process replaces the need to create an Internal Service Delivery (ISD) to bill other internal departments and units for both the university and the Health System.

This functionality benefits end users, earnings units, and central Finance. It aligns the Internal Order Billing process with other standard procure-to-pay processes, improves transparency of internal order billings for end users, and streamlines and improves monthly close processes and reporting. See the full post to learn about go-live timing, what's changing, how affected parties should prepare, and where to find help resources.

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