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Searching the Service Catalog

The Service Catalog is a collection of predefined request items. This aid will assist in searching the service catalog for a specific request item.

The Service Catalog, accessed via the Self Service site, is used to make predefined requests.

Screenshot of the service catalog in Service Now

To Locate a Service

Select a category tab to view the services related to it.

Screenshot of the request items within the IT security services category

The services related to the category appear.

Select the service you would like to request.

The search field at the top right of the Service Catalog page can also be used to locate services.
The service catalog search field

Enter a keyword in the Search box.

Select Enter or click the 

Go button

 button.

This feature only looks for services with either matching names or aliases.
If you perform a search and it does not have a matching name or alias, then the search will not produce results.