Soft Skills for Technicians

Through the courses in this learning path, you will learn: communication foundations, business writing principles, emotional intelligence and effective time management.

Prerequisite: Your manager’s approval


Course 1: Management Foundations

LinkedIn Learning – 2h 9m

Effective communication is more than what you say. Learn to overcome anxiety, improve your listening ability, hone your message, and deliver it better. This course covers:

  1. Increasing the Positive Impact
  2. Adapting to Your Audience
  3. Listening to Understand and Build Trust
  4. Managing Common Communication Challenges


Course 2: Business Writing Principles

LinkedIn Learning – 1h 32m

This course introduces you to the 10 Cs of strong business communication and provides you with before-and-after writing samples that give you the opportunity to apply each principle and sharpen your communication skills. The instructor also points out common grammar and writing mistakes and shares special considerations for formats like emails and reports.


Course 3: Developing Your Emotional Intelligence

LinkedIn Learning – 1h 10m

This course explains what emotional intelligence is and why it's important. It helps you become more self-aware so that can identify triggers that may hijack your performance. It also helps you align your intentions and your impact so that you can build strong and collaborative relationships. This course covers:

  1. Understanding Emotional Intelligence
  1. Developing Self-Awareness
  1. Developing Self-Regulation
  1. Social Awareness
  1. Managing Relationships


Course 4: Efficient Time Management

LinkedIn Learning – 1h 58m

The most efficient people use technology and established systems of organization to manage their tasks and maximize their time. This course shows how to put these time management techniques to work for you. This course covers:

  1. Creating a Productive Environment
  1. Using Lists
  1. Organizing Your Information
  1. Getting the Most Out of Technology
  2. Writing Emails
  3. Managing Icoming Emails


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